Receptionist

2 days ago

Australia Animal Welfare League Qld Full time

Overview
Join to apply for the
Receptionist
role at
Animal Welfare League Qld
.
Not-for-Profit | Receptionist - Casual | Animal Care Award rate from $33.70 - $38.35
Join us and make a difference. Our team focuses on providing high-quality customer service and animal care in a supportive work environment.
About The Role
Are you looking for a rewarding career? We are seeking a casual Veterinary Receptionist to join our clinic. In this role, you'll support the veterinary team in delivering excellent customer service and care to clients and their animals. You'll work with a team of veterinary professionals under a respected brand in animal welfare. If you are passionate about positively impacting animal welfare, we'd love to talk to you.
Key Responsibilities
Answer incoming calls with professionalism and provide accurate information.
Transfer calls to the relevant department.
Provide face-to-face customer service and facilitate appointment setting.
Assist with admission and discharge of patients.
Ensure daily register reconciliation.
Assist with preparing invoices, documentation, and document management.
Maintain the waiting room store and replace merchandise as needed.
Perform general administrative duties.
Open and close the reception area and maintain a clean, tidy environment.
Comply with OH&S guidelines to maintain high standards of personal care.
Address issues and resolve conflicts with strong customer support.
Answer a broad range of client questions in line with policies and procedures.
Minimum Requirements
Current Driver's Licence.
Strong experience in a high-volume customer service environment.
A minimum of 2+ years of experience in administrative and reception roles.
Intermediate Microsoft Office Suite and IT systems ability.
To Be Successful In This Role, You Will Have
Strong communication and interpersonal skills with the ability to resolve customer issues.
Demonstrated affinity with animals.
Ability to work well with all levels of the team and wider organisation.
Ability to work independently and as part of a team.
Strong attention to detail.
About Us
Our hospital has state-of-the-art equipment including digital X-ray and ultrasound. We are located in Lenah Valley, and we operate Tuesday to Friday with after-hours work referred to a nearby emergency clinic to support work-life balance.
Why Join Us
We offer competitive pay and benefits, including access to an Employee Assistance Program, retail discounts, and veterinary discounts. Every day you'll play a meaningful role in lifesaving work. We are committed to a culture where everyone can do meaningful work and be recognised for their efforts.
Equity
Diversity and inclusion are central to how we build our teams and create a sense of belonging.
Application Note
We thank all applicants for applying.
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