Product Manager, Lending

Posted: 14/04/2025

Closing Date: 28/04/2025

Job Type: Permanent - Full Time

Location: Head Office - Collingwood

Job Category: Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We're growing fast as more people choose to align their banking with their values. We're a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

The Product Manager, Lending is ultimately responsible for the ongoing investment, management and continual improvement of the bank's Loan Origination solution, along with its supporting technologies. As an experienced finance solutions person, you will work with business stakeholders to help them translate ongoing business requirements into technical design and solutions, and ensure the platform is fit for purpose

The Product Manager, Lending is responsible for managing the business' needs and priorities for Loan Origination solution and associated systems throughout the entire lifecycle, from requirements analysis through to design, build, testing, implementation and ongoing optimisation, taking on technical ownership of our Lending Systems portfolio.

**Why join us**
- We have big plans to become Australia's most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Work with various business and technology teams to strategise and implement technical solutions to address business problems within Loan Origination and associated third party integrations
- Provide advice and expertise to business users on all things lending systems
- Manage the prioritisation and execution of the product backlog, change requests and support fixes
- Be responsible for delivering ongoing improvement and enhancements of our lending systems that continually increase ROI from this solution
- Responsible for configuring and maintaining solutions.
- Coordinate business SMEs to facilitate workshops and discovery sessions to elicit and discuss lending systems requirements and priorities
- Maintain lending systems design and configuration documentation in conjunction with external implementation partner
- Lead and direct our third-party providers, including maximising our outcomes from them, and ensuring they meet their agreed Service Levels
- Perform and lead user testing on changes and feature releases. Create and drive automation of ever-growing regression test suite
- Build a continual release backlog strategy to ensure business users are getting the most out of the lending systems
- Work closely with process and LOS Product owners to identify opportunities for process improvement as they relate to lending systems, and lending system development and delivery
- Work closely with internal project teams and resources and external vendor for larger technical and complex requirements.

**What you will bring**
- Passionate about using technology to optimise customer experience and business process
- Ability to work with and manage multiple stakeholder expectations and conflicting priorities across the business
- Highly articulate and able to communicate effectively
- Passion for learning and utilising the latest technologies, frameworks and ways of working
- Logical and analytical thinker
- Ability to think creatively
- Wanting to own a solution and drive it the best possible experience for our customers and business
- Experience in development and deployment of financial services solutions
- Sound understanding of and interest in Loan Origination solutions and wider lending systems eco-system
- Ability to communicate strategic and technical d