School Technical Officer

7 days ago

Rockhampton, Queensland, Australia Queensland Government Full time

This is a progressional position as per the Role Description.
The successful applicant will be appointed to the lower classification with eligibility for progression to the next, once specific criteria have been met or demonstrated.
Please note salary rate shown is reflective of both classification ranges.
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About Us
Gympie State High School, established in 1912, is one of Queensland's oldest and most beloved secondary schools.
Located roughly 160 km north of Brisbane with around 900-1,100 students, the school has a rich heritage and deeply rooted ties with the local community.We pride ourselves on providing a diverse, future-focused curriculum—ranging from Academic and Vocational Education & Training (VET) pathways to specialised Schools of Excellence in Music and STEM.
We foster a collaborative, respectful, and inclusive work environment, where staff are empowered to innovate, supported professionally, and deeply integrated into the broader Gympie communityKey Responsibilities
Based on the Queensland Department of Education's generic School Technical Officer (TO2/TO3) role description, the successful candidate will: Oversee and maintain the school's ICT infrastructure, including acquisition, installation, operation, maintenance, repair, and replacement of systems
Provide technical advice and hands-on support for staff and students using ICT equipment (laptops, desktops, iPads, printers, etc.), aligned with departmental and manufacturer standards
Deliver in-service training to staff in applying ICT tools effectively to enhance student learning
Diagnose and resolve hardware and software issues promptly, maintaining a customer-focused approach
Conduct preventative maintenance, as well as routine and emergency repairs to ICT facilities
Keep accurate records of technical services, inventory, and maintenance activities
Work collaboratively with regional and central support staff to troubleshoot and manage complex technical issues
Support network infrastructure: switches, wireless access points, data outlets, and cabling (depending on local expectations) Candidate Profile
The following skills and attributes will be highly regarded: Proven experience in supporting and maintaining ICT systems, including hardware, software, and peripherals.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills—able to explain technical issues clearly to non-technical users.
Commitment to providing excellent customer service for both students and staff.
Ability to deliver training or coaching to staff in the use of ICT tools.
Knowledge of server hardware configuration and networking systems (LAN, WAN, wireless)
Experience with remote support tools, or managing workstations and servers remotely
Understanding of network security protocols Interested?
To Apply: Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
Attach a 2-page written statement in response to the attached role description.
Attach evidence of the mandatory requirements outlined in the attached role description We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.

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