Operations & Administration Assistant

2 weeks ago

Australia Buscojobs Full time

Overview
Centorrino Technologies (CT) is seeking an Operations & Administration Assistant to join our Audio Visual team in Melbourne or Sydney. We are recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an eNPS score of 68. This role will coordinate resources for Mobile AV technicians and subcontractors, arrange backfill and emergency coverage, and handle day-to-day administration to keep operations on track.
Base pay range: A$55,000.00 / yr - A$65,000.00 / yr. Actual pay will be based on skills and experience; talk with your recruiter to learn more.
Responsibilities
Manage and optimise schedules for Audio Visual (AV) Field technicians, including emergency resourcing to minimise disruptions
Serve as the primary contact for workforce planning and administration, maintaining accurate records of staff availability, shifts, and leave
Liaise confidently with clients, subcontractors, and internal teams via phone and email, providing excellent communication and customer service
Track and report on workforce KPI metrics such as resource utilisation and scheduling efficiency, and communicate changes to schedules or resource plans to all stakeholders
Work closely with the Head of Audio Visual and team members to ensure a seamless client experience
Oversee fleet maintenance and repairs, ensuring minimal operational impact
Manage ticket queues, SLA adherence, and complaint/escalation resolution
Coordinate travel arrangements for the AV team
Manage procurement for hardware and software licensing for the AV team
Oversee sundry expense management and assist with license management
Provide PA support to the AV management team, including diary, meeting, and documentation coordination
Build strong relationships with stakeholders, foster team morale, and promote collaboration for smooth day-to-day operations
Qualifications
A strong commitment to delivering exceptional service and solutions that meet client needs
Proven ability to manage complex schedules and balance multiple priorities
A proactive, problem-solving mindset with the confidence to make sound decisions addressing resourcing challenges
Excellent verbal and written communication skills to liaise with team members, clients, and stakeholders
Meticulous attention to detail when maintaining schedules, records, and reports
A collaborative approach, fostering positive relationships within the team and across departments
Adaptability to thrive in a fast-paced environment and respond quickly to changing requirements
Familiarity with workforce planning tools, ticketing systems, and ITIL processes (desirable but trainable)
Previous experience in workforce scheduling, logistics, resource management, or similar administrative role (advantageous)
Experience in a Managed Service Provider (MSP) environment (advantageous but not essential)
Benefits
Extensive training and development opportunities
Extensive discounts and benefits to maximise your money
A choice of IT equipment to maximise success and cost-price tech access for personal needs
Fun team events to celebrate achievements and connect with colleagues
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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