APS6 - Senior Case Manager, Safety, Wellbeing and Performance

Contact Officer:

Maddi Bright on

Closing Date:

11.59pm AEDT, Sunday 2 November 2025

The department supports workplace diversity and values the contribution of people from diverse backgrounds. We encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people with cultural and linguistic diversity, and LGBTQIA+ people. The department is committed to achieving gender equality and, in particular, supporting women's progression into senior leadership.
The opportunity we have available

The Conduct and Performance team provide specialist advice and support to the department to maintain a positive and respectful workplace culture while ensuring effective performance is met and underpinned by ethical behaviour, integrity and psychological safety. The team have an APS6 Senior Case Manager position available for a suitable candidate who can act with integrity and provide specialist advice, support and resources to enable staff and managers to resolve conduct and performance matters effectively and in line with legislative and policy obligations.

What will you do?

The role is responsible for the management of performance, review of actions and APS Code of Conduct matters including coordination of advice to managers and staff in line with the relevant policies, employment procedures, guidelines and legislation. The role will assist with the delivery of training and review of Employment Procedures and Guidelines. The role contributes to the Branch purpose, empowering leaders to ensure that every employee feels safe and supported.

• Undertake case management activities related to performance, probation, review of actions and code of conduct matters, including undertaking preliminary assessments.
• Provide advice to managers and staff on performance, probation cases, review of actions and code of conduct matters.
• Assist with review of our employment procedures, guidelines, template materials and guides.
• Manage responses for information and reporting.
• Ensure appropriate records are maintained in accordance with the Department's record keeping standards.
• Exercise all delegations efficiently, effectively, ethically and in line with appropriate guidelines.

Who are we looking for?

The successful candidate for this position will be able to demonstrate their capability against the APS6 Work level standards.

To be successful in this role, you will need to demonstrate ability to:

Leadership and Accountability: Provide accurate and specialised advice including anticipating problems and contributing to issues management.

Leadership and Accountability: Ensure knowledge of and compliance with legislative, financial and administrative frameworks, government decision-making processes and agency guidelines and regulations.

Independence and Decision-Making: Work with independence, subject to limited direction against established priorities, practices, and methodologies to deliver quality outcomes.

Stakeholder Management: Manage relationships with stakeholders to achieve work area and agency goals.

Stakeholder Management: Develop and support complex relationships with internal and external stakeholders

RecruitAbility minimum requirements

Minimum requirements for this role include:

• Strategic management skills including an ability to interpret and apply policies and processes.
• Ability to engage and influence stakeholders in a professional and effective manner.
• Exercise all delegations efficiently, effectively, ethically and in line with appropriate guidelines

RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.

Job applicants with disability who met the requirements are advanced to the next stage of the selection process:

• Opt into the scheme
• Declare they have a disability, and
• Meet the minimum requirements of a vacancy advertised in the scheme

More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.

What else can we offer?

We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work. Some of the benefits we offer include:

• Flexible working opportunities including home-based work
• We offer generous leave entitlements of 20 days personal circumstances leave per year, with one month's accrual of leave credited on commencement and 150 hours of paid annual leave (based on a full-time employee), plus a range of other miscellaneous leave options to support you.

Join our department and embark on a journey of growth, fulfillment, and well-being. Experience personal and professional development, prioritise your health, and be part of a vibrant and positive culture that empowers individuals and drives exceptional performance.

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

• Citizenship: candidates must be an Australian citizen at the time of submitting your application.
• Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department's preferred medical provider.
• Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at baseline. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
• Police check: The successful candidate must satisfactory complete an Australian Federal Police criminal history check.
• Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.

Timeline and assessment

A selection panel will be established to assess your suitability against the advertised role.

If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.

Applications open: 20 October 2025

Applications close: 02 November 2025

Application shortlisting: Completed week ending 07 November 2025

Further assessments: Completed week ending 14 November 2025

Selection report finalised: Completed week ending 28 November 2025

Offers and announcements: Completed week ending 05 December 2025

The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.

Your application will be assessed against the requirements of the job and the Work level standards. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include interviews, and reference checks.

How to apply

Applications for this opportunity close at 11.59pm AEDT, Sunday 02 November 2025.

In applying for this position, you are not required to address individual selection criteria. Rather, you should provide in a PDF document a statement of no more than 1 page outlining your background, capabilities and experiences, and how these align with the advertised role.

You should also provide a tailored CV in PDF, no more than 2 pages. The capabilities and behaviours required to be successful for this role are identified in the 'Who are we looking for' section.

Your application should be received through the department's online recruitment system. Applications via Indeed will not be accepted.

If you experience any issues with the system please contact the recruitment team on or via email at to discuss an alternative way to submit your application.

Please advise the contact officer if you require reasonable adjustments throughout the recruitment process. The department is committed to the accessibility of our systems. If you identify as someone with disability and you require accessibility assistance or more information, please email

Work with us. Apply now

---