Service Advisor

Service Advisor / Service Receptionist

Black Toyota is a leading motor vehicle dealership in Queensland.  With seven operations located throughout South West Queensland, the Darling Downs and Central Queensland

A fantastic opportunity has become available for a full time Service Advisor to join the team at  Black Toyota Chinchilla.

Our Employee Promise to You

• Support from a dedicated and professional team
• Progression and Career Development
• Ongoing Brand & role training - WEInvest in YOU
• The chance to work in a high performing, busy, prestige environment
• Discounted health insurance, discounted vehicles, car insurance, and vehicle servicing
• Discounts platform for major retailers
• Employee Assistance Program - Personal Coaching, Counselling, Relationship or Financial Advice & more

The Opportunity

Black Toyota Chinchilla,have an opportunity for a Service Receptionist / Advisorto join our well established team. The opportunities for development are endless. This is not your every day Receptionist role, this crucial role is focused on ensuring our valued customers are receiving first class service during their interaction with you. This will be achieved by delivering friendly, professional and prompt communication over the phone & in person, in order to maintain and deliver an Exceptional Experience alongside your team.

This is your chance to become a part of a prestige service team, with customer service at the forefront of their minds. We are seeking to appoint an outstanding Service Receptionist who is prepared to go above and beyond for our valued customers. This is a fast-paced role in which you will work with a diverse team and customer base and be required to juggle multiple priorities to ensure that customers are always our number one focus.

The Company

At Eagers Automotive we are working towards our vision of being Australia's most admired Automotive Group and we have the talent to make it happen, along with 111 years of rich company history as a legacy. With over 8,000 employees across Australia & NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.

As our new Service Receptionist / Advisor, you will be

• Connecting with customers at the desk and over the phone, build rapport quickly and act with integrity- always
• Delivering an exceptional customer experience with a high level of professionalism.
• Using your owner's mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
• Answering inbound calls for the Service Department promptly
• Making Service Appointments via phone, emails, online bookings and walk-ins.
• Preparing repair orders and update customers details, ensuring accuracy of data recording.
• Preparing customer invoices, checking work costs and taking payments for repairs.
• Creating and updating quotes and liaising with customers to confirm pricing and work agreement.
• Coordinating transport for Customers to and from the Dealership
• Liaising with the Workshop/ Parts Department and other front-line staff
• Performing clerical duties as required, scanning, filing, photocopying and general administration
• Other administrative duties as required by the Service Manager to support the Parts and Service Department

Our Ideal Candidate

A commitment to delivering a high level of customer service

A confident friendly phone manner and developed communication skills

High attention to detail

Time management skills in order to juggle a busy department

Ability to work under pressure

Initiative to help on the front line if the need arises

Excellent interpersonal and communication skills

Good organisational skills

Quick thinking & problem-solving skills

As part of Eagers Automotive, we strongly believe in our Core Values:Integrity | Inclusiveness | Owner's Mindset | Agility