Service Advisor

3 days ago

Toowoomba, Queensland, Australia RegentRV Toowoomba Full time $60,000 - $80,000 per year

About the Role:

We are seeking a motivated and customer-focused Service Advisor to join the team in the caravan industry. As a key liaison between our customers and the workshop team, you'll play a crucial role in delivering exceptional service experiences, ensuring all service, repair, and maintenance work is completed efficiently and to the highest standards.

Key Responsibilities:

  • Greet and assist customers in a professional, friendly manner.
  • Understand customer requirements and accurately record all service and repair needs.
  • Schedule service and repair appointments.
  • Prepare and explain service, job cards, and work authorizations.
  • Communicate job progress, costs, and any additional repair needs to customers in a timely and clear manner.
  • Liaise with workshop technicians to ensure timely completion of work and proper documentation.
  • Conduct inspections on completed work orders and coordinate customer handovers.
  • Handle customer complaints or issues calmly and effectively, escalating as needed.
  • Promote additional products and services, including accessories, warranties, and servicing plans.
  • Maintain accurate service records using company systems.

Key Skills & Attributes:

  • Excellent communication and interpersonal skills.
  • Strong organisational and time management abilities.
  • Ability to multitask in a fast-paced environment.
  • High attention to detail and a customer-first mindset.
  • Willingness to learn all aspects of a caravan.

Qualifications & Experience:

  • Previous experience in a customer service role is desirable.
  • Valid driver's license (car license; towing experience a plus).

What We Offer:

  • A supportive and friendly team environment.
  • Ongoing training and development opportunities.
  • Opportunities for career growth in a thriving industry.

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