Service Advisor
2 days ago
About the Role:
We are seeking a motivated and customer-focused Service Advisor to join the team in the caravan industry. As a key liaison between our customers and the workshop team, you'll play a crucial role in delivering exceptional service experiences, ensuring all service, repair, and maintenance work is completed efficiently and to the highest standards.
Key Responsibilities:
- Greet and assist customers in a professional, friendly manner.
- Understand customer requirements and accurately record all service and repair needs.
- Schedule service and repair appointments.
- Prepare and explain service, job cards, and work authorizations.
- Communicate job progress, costs, and any additional repair needs to customers in a timely and clear manner.
- Liaise with workshop technicians to ensure timely completion of work and proper documentation.
- Conduct inspections on completed work orders and coordinate customer handovers.
- Handle customer complaints or issues calmly and effectively, escalating as needed.
- Promote additional products and services, including accessories, warranties, and servicing plans.
- Maintain accurate service records using company systems.
Key Skills & Attributes:
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Ability to multitask in a fast-paced environment.
- High attention to detail and a customer-first mindset.
- Willingness to learn all aspects of a caravan.
Qualifications & Experience:
- Previous experience in a customer service role is desirable.
- Valid driver's license (car license; towing experience a plus).
What We Offer:
- A supportive and friendly team environment.
- Ongoing training and development opportunities.
- Opportunities for career growth in a thriving industry.
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