Security / Static Guard

Challenger Security is seeking professional and highly motivated Licenced Security Officers to join our team at one of Melbourne's most prestigious commercial sites.

As a Security Officer, you will be responsible for maintaining a strong security presence, monitoring access points, conducting patrols, and responding to incidents to ensure the safety of tenants, visitors, and assets at this iconic Melbourne landmark.

About the Role

As a roving security guard (plaza) at this iconic Melbourne landmark you will provide a strong visible presence to ensure safety, deter anti-social behaviour, and support a welcoming environment for tenants and visitors. Acting as both a security professional and customer service representative, you will assist with directions, responds promptly to incidents, and upholds the premium standards expected at such a premium facility / precinct.

You will be working a rotating roster and as part of a wider security team managed by an onsite security manager.

Employment: Full Time & Part Time Roles Available

 Key Responsibilities:

As a Security Officer your core duties will include:

• Monitor pedestrian access points to ensure only authorised persons enter restricted areas.
• Maintain visibility in the plaza to deter anti-social behaviour and unauthorised loitering.
• Provide directions and customer service for visitors, tenants, and contractors.
• Report and manage any attempts of unauthorised access to building security or control room.
• Maintain a professional, highly visible presence throughout the plaza to reassure tenants, visitors, and the public.
• Conduct foot patrols in designated plaza areas on a regular rotation.
• Identify and address suspicious behaviour, unattended items, or unusual activity.
• Respond immediately to incidents including medical emergencies, accidents, anti-social behaviour, and threats.
• Liaise with emergency services as required and provide accurate incident details.
• Assist with first aid and crowd management during emergencies.
• Report hazards (e.g. spills, trip hazards, broken fittings) to facility management.
• Act as the first point of contact for visitors entering the Rialto precinct.
• Provide professional directions, information, and assistance.
• Engage courteously with tenants, contractors, and members of the public.
• Maintain a calm and approachable demeanour while balancing security responsibilities.
• Remain alert for any suspicious or criminal activity in and around the plaza.
• Communicate with the Rialto Control Room via radio regarding incidents, observations, and patrol updates.
• Support CCTV operators by reporting on real-time plaza activity.
• Maintain an accurate log of patrols, incidents, and observations in daily reports.
• Escalate incidents promptly to Control Room or Site Security Manager.
• Provide detailed statements and evidence if required for investigations.
• Uphold Challenger Security's grooming and presentation standards at all times.
• Demonstrate professional conduct in all tenant and public interactions.
• Remain vigilant, proactive, and approachable throughout the shift.

Skills & Experience Required:

To be successful in this role, you will possess:

• Current VIC Security License (Crowd Controller / Security Guard)
• Current First Aid and CPR certifications (Required)
• Working with Children Check (Required)
• Police Check (Required)
• Current First Aid & CPR certification.
• Skilled in monitoring large pedestrian areas, identifying risks early, and reporting issues promptly to the control room.
• Experience in managing emergencies, coordinating with emergency services, and delivering first aid support when required.
• High level of physical fitness and stamina – must be able to undertake extended foot patrols across multiple buildings.
• Strong communication and interpersonal abilities to provide directions, assistance, and reassurance to tenants and visitors.
• Proven ability to deter and respond to anti-social behaviour, suspicious activity, and security incidents in a high-profile public precinct.
• Basic computer literacy for reporting, log entries, and incident documentation.
• Experience using radios, electronic reporting systems, and CCTV monitoring platforms (desirable).
• A strong commitment to safety, situational awareness, and always maintaining professional conduct.

Why Join Us

• Competitive Pay & Penalty Rates: We pay in line with the Security Services Award — including applicable penalty rates, allowances, and reliable fortnightly pay.
• Employee Benefits Program: Through Flare Benefits, access exclusive discounts on everyday essentials and major brands like Woolworths, Amazon, and more.
• Career Progression: We invest in our people, offering clear pathways for growth, internal promotions, and leadership opportunities.
• Learning & Development: Ongoing training, online modules, and skill-building resources to help you excel in your current role and prepare for your next.
• Supportive Workplace Culture: Join a team led by approachable, hands-on leaders who are committed to your success.
• Employee Assistance Program (EAP): Confidential, professional mental health and wellbeing support available 24/7 for you.
• Work with Leading Clients: Be part of premium A-Grade sites and work environments that strengthen your industry experience and professional network.

About Us

Challenger Security (VIC M/L: S) is a leading provider of premium security and concierge services, trusted by some of the world's most recognised brands. We deliver excellence across luxury retail, shopping centres, corporate and commercial spaces, government institutions, and high-profile media and technology clients. Our reputation is built on professionalism, reliability, and an unwavering commitment to safety.

How to Apply

We appreciate your interest in joining Challenger Security. If your application is shortlisted, we will invite you for an interview to discuss the role further.

• Challenger Security is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander candidates.
• Individuals with police, military, armed guard or prior patrol experience are strongly encouraged to apply.