Contract Manager

About the Company

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at

• Security Contract Manager at a prestigious University campus
• Join one of Australia's largest security companies and an employer of choice
• $115,000 annual salary plus super

At MSS Security, we are dedicated to fostering a safe and secure environment for our client. Our team is seeking a skilled Security Contract Manager to manage the delivery of Security Services across The University of Melbourne Campuses in Victoria.

About the role

We are hiring a Site-Based Contract Manager, predominantly based in Parkville, for a full-time, permanent position (40 hours per week, 7:00 AM - 3:00 PM). This role involves leading a team of 50-60 security officers and supervisors to ensure they deliver a quality service to meet client expectations across multiple campuses. The ideal candidate will have strong communication skills and a solid background in contract management within the security sector.

Ideally, they will also have experience of working within education or other government sites.

Key duties and responsibilities:

• Monitor, plan and active engagement in any special security events or incidents
• Ongoing reviews of guards including in the field reviews
• Provide insights/recommendations on service improvement opportunities and sector best practice
• Support innovation to affirm ongoing best practices
• Identify risks, trend identification and appropriate mitigation strategies
• Frequent interaction and meetings with the guarding cohort
• First line management of Supervisors on all campuses
• Second line management of security officers on all campuses
• Driving KPI performance
• Customer liaison management
• Contractual compliance
• Quality of Service delivery
• Production of monthly and quarterly contract reports
• Invoice review and approval
• Roster management
• Manage oversight of recruitment
• Production, review and revision of SOP's
• Compliance audits
• Production of monthly and quarterly reports
• Date review for invoicing purposes
• Stakeholder liaison
• Management and response to customer complaints
• Management of staff performance and attendance
• Planning and execution of security contingency exercises
• Development of continuous improvement strategies

Skills & experience

• Full Australian Working Rights
• Victorian Security licence.
• Cert III or higher in security operations
• Working with children's check (or willing to obtain)
• Valid Victorian drivers licence
• First Aid & CPR (or willing to obtain)
• Strong leadership skills
• Past experience in an educational or other government setting is desired.
• Proven experience in team management and operational security
• Sound understanding of contractual environment.
• Experience in protest management, conflict resolution and emergency response
• Ability to balance operational requirements
• Strong written and verbal communication skills
• Culturally aware and sensitive to diverse populations
• Calm, decisive and effective under pressure

Master License Number: S

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.