Operations Coordinator

2 days ago

Melbourne, Victoria, Australia Wilson Group Full time $60,000 - $90,000 per year

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security's journey towards a more sustainable and responsible future is bought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.

ABOUT THE ROLE:

  • Location: Essendon Fields
  • Full-Time Position
  • 24/7 rotating roster (12-hour shift)
  • Roster 6-week rotation roster 4 weeks of night shifts, 2 weeks of day shifts
  • Previous experience in a call centre, scheduling/rostering is highly desirable
  • Additional hours are available

Wilson Security is expanding in the VIC, securing additional contracts that strengthen our presence in the region.

This growth has created new roles within our team, focused on enhancing response and support capabilities for our existing teams and clients.

These positions are crucial to our success in the region and will be supported by our Operations Team and Duty Managers. They offer the opportunity to work in response roles, handling events such as protests and emergency management, with training across multiple locations and a variety of positions.

DUTIES & RESPONSIBILITIES:

The Key responsibilities and duties of this position include, but are not limited to:

  • After-hours/urgent rostering coordination of static guarding services for Wilson's National Client base.
  • Escalation of operational issues & incidents, including report writing.
  • Call centre duties, including answering phone calls and emails.
  • Data entry of information into proprietary operating systems.

WHO WE ARE LOOKING FOR:

  • Experience in a high-volume call/operations centre environment would be highly desirable.
  • Demonstrable computer literacy skills.
  • Strong verbal communication skills, including high levels of customer service and conflict resolution skills.
  • Strong written communication skills, including incident report writing.
  • Ability to multitask and work autonomously in high-paced team environment
  • Ability to work on a 24/7 rotating roster.
  • Strong negotiation skills with the ability to think laterally and solve problems

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

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