Customer Sales Support Co-Ordinator

15 hours ago

Australia Haymes Paint Full time $60,000 - $80,000 per year

Haymes Paint is passionate not only about Paint, but our delivery of quality service to our customers. So, we are growing our team to include an exciting Service & Sales Support Coordinator position that is fully remote working to join our Sales team. As the successful applicant for this role, you will play a key part in supporting Haymes Paint customers.

Some of your daily responsibilities will include processing orders, making inbound and outbound calls (including cold calls), managing customer enquiries and complaints, assisting the sales and marketing teams and maintaining a small low-touch territory through regular cyclic follow-ups.

 Your Key Responsibilities:

  • Support the sales team and customers by providing advanced product and service information
  • Resolve customer queries and complaints, escalating as necessary
  • Record and process customer orders
  • Identify buying behaviours or needs offering a range of solutions including upselling and cross-selling
  • Identify potential customers through obtaining information, referrals and recommendations from existing customers
  • Make calls to allocated customers to maintain and strengthen existing relationships, identify future sales opportunities while acting as the first point of contact for queries or complaints.

About you

  • Ability to develop and maintain excellent process or technical skills
  • Build strong customer relationships and deliver customer centric solutions
  • Eagerness to take on new opportunities and challenges with a sense of urgency, high energy and enthusiasm
  • Experience in CX sales or similar CRM
  • Ability to manage and resolve customer grievances and complaints
  • Demonstrates clear and effective communication skills
  • Ability to recognise sales opportunities during service interactions and enhance overall customer experience
  • Background in outbound sales is desirable but not essential

Benefits

  • 50% off retail price of Haymes Paint manufactured products, including friends and family discounts
  • 6% Medibank Corporate discount
  • 20% New Balance discount
  • Paid Parental Leave
  • Hybrid working arrangements
  • Ongoing training and support
  • Access to a range of workplace health and wellbeing initiatives
  • Professional development opportunities

 Please apply by including a recent resume and responding to the selection questions. 

 For further information about the role or for a confidential discussion contact Kosta Condos on

From our humble beginnings in 1935, Haymes Paint has grown to become Australia's largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Now in our third generation of family ownership, we haven't slowed down on bringing new and better products to the market, always looking for new advances or opportunities for innovation. Our values of Truth, Passion, Motivation, Respect plus Listening and Learning are reflected in everything we do.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Disclaimer:

Applications will only be considered from candidates with the right to work in Australia. Haymes Paint do not accept unsolicited agency resumes. Haymes Paint is not responsible for any fees related to unsolicited resumes.

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