Guest Services Officer

6 days ago

Eaton NT, Australia AirAsia Full time $40,000 - $60,000 per year

Job Description

YOUR ROLE AS A:

The Guest Services Officer is responsible to maintain the highest level of safety, security and service standards for ground operations.

WHAT YOU'LL CHAMPION:

  • To ensure the smooth daily operations by Guest Services at Check-in counter, Gate Management, Arrival Hall, Transfer Desk and to prepare daily operations reports.
  • To ensure that staff are properly plan before starts of operation by updating staff of any information, briefing and debriefing, assigning staff at their designated area, and all tools are sufficient and in order that all tools are sufficient and in order. To comply with Cash Handling for Ground Operations SOP and Cashiering - Ancillary Income SOP from Finance Department.
  • Responsibility to comply with AirAsia Berhad standards, AirAsia Berhad safety performance, the applicable law, regulations and procedure in all locations where operation are conducted. This includes ensuring service providers' compliance towards AirAsia Berhad safety standard.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

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