2IC/Senior Medical Receptionist

Join Our Team Senior Wellness Care Consultant Wanted for a Multi-disciplinary Allied Health Clinic, Chermside – QLD

Are you a passionate receptionist looking for an opportunity to make a difference in people's lives? Do you thrive in a collaborative, innovative environment where your skills are valued and respected? If so, we have the perfect opportunity for you

The Wellness Practice by CHM is a leading multidisciplinary allied health practice situated in the brand-new Chermside Health Hub. As part of our commitment to providing exceptional care to our community, we are seeking a motivated and experienced Senior Wellness Care Consultant to join our dynamic team.

About Us:

At The Wellness Practice we believe in taking a holistic approach to health and wellbeing. With multiple locations across Australia and growing, we specialise in offering comprehensive, integrated healthcare services to communities, individuals, and corporate clients in the local area. Our team consists of top-tier practitioners who are passionate about caring for the whole person and empowering individuals to live their best lives.

About the Role:

We are seeking a proactive and customer-focused individual to join our team as a Senior Wellness Care Consultant. The Senior Wellness Care Consultant will play a vital role in delivering exceptional customer service and administrative support to patients, practitioners, and other stakeholders at our allied health practice. This role encompasses a range of responsibilities, including reception duties, appointment scheduling, patient inquiries, and administrative tasks, to ensure smooth and efficient operations of the practice.

KEY RESPONSIBILITIES:

• Oversee daily office operations, ensuring all tasks are completed efficiently and in accordance with TWP policies and procedures.

• Greet patients and visitors warmly, provide a welcoming atmosphere, and assist with inquiries and patient needs.

• Answer calls, respond to email correspondence, and manage general inquiries.

• Maintain a clean and organised welcome area, including managing patient sign-in processes and distributing relevant forms and information.

• Schedule patient appointments accurately using our practice management software, ensuring alignment with availability and patient preferences.

• Coordinate appointment bookings, cancellations, and rescheduling requests efficiently, while maximising appointment utilisation and minimising wait times.

• Regular communication with patients via phone, email or in-person for various inquiries, appointment reminders, follow up calls and other concerns.

• Keeping the practice management system updated with all patient bookings and records, accurately and securely.

• Work closely with referral pathway partners to support administration and patient care needs.

• Collaborate with other admin team members and practitioners to ensure timely completion of administrative duties and adherence to practice protocols and procedures.

• Process patient payments, issue invoices, and reconcile daily receipts using the practice billing system and payment processing tools.

• Liaise with patients, health funds, government agencies, and third-party payers to resolve billing inquiries, discrepancies, and payment issues in a timely manner.

• Communicate effectively with practitioners to relay patient information, appointment details, specific requirements/ instructions, ensuring seamless coordination of care.

• Step in to provide leadership and guidance to practice staff and practitioners in the absence of senior management or department heads.

• Assist in the preparation of reports, ensuring that operational activities are tracked and documented.

• Coordinate and oversee any administrative or practice related projects to ensure they are completed on time and with high attention to detail.

What We Offer:

• Competitive remuneration package with opportunities for career advancement.

• Supportive and collaborative work environment where your contributions are valued.

• Access to resources, technology, and training opportunities.

• Flexible scheduling options to promote work-life balance.

• Opportunities to work alongside the best practitioners in the area and make a meaningful difference in the lives of our clients.

• Annual health and wellbeing day

QUALIFICATIONS AND EXPERIENCE:

• Previous experience in a customer service, receptionist, or administrative role, preferably in a healthcare or allied health practice.

• Excellent interpersonal, communication, and customer service skills, with the ability to interact professionally and empathetically with patients and colleagues.

• Strong organisational and time management abilities, with the capacity to prioritise tasks, manage multiple priorities, and work effectively under pressure.

• Proficiency in using computer software and office equipment, including practice management systems, Microsoft Office suite and electronic communication tools.

• Knowledge of medical terminology, healthcare billing processes, and privacy and confidentiality regulations preferred but not essential.

• Certificate or diploma in business administration, healthcare administration, or related field desirable.

If you are passionate about administration in the health industry and eager to join a forward-thinking team dedicated to making a positive impact, we want to hear from you Take the next step in your career journey and apply today to be part of our exciting new venture in Chermside – QLD.