Scheduler / Operations Coordinator

5 days ago

Roseville, New South Wales, Australia Direct Pool Supplies Full time $60,000 - $90,000 per year

We are looking for a highly organised Scheduler / Operations Coordinator to join our team in Sydney. If you love keeping things running smoothly, thrive on juggling moving parts, and enjoy working with people and processes, this could be your role

We'd love to hear from you if you're calm under pressure, detail-driven, and passionate about delivering excellent service.

What you'll be doing

  • Planning and scheduling daily and weekly service and installation jobs across multiple locations throughout NSW and ACT.

  • Allocating jobs & quote requests to technicians based on skills, workload, and location

  • Monitoring progress, delays, and rescheduling needs to keep jobs on track.

  • Liaising with clients and the service teams about bookings, cancellations, and follow-ups.

  • Ensuring smooth communication with staff in-store, on-site, and in the office.

  • Recording and reporting on job volumes, cancellations, and scheduling efficiency.

  • Supporting technicians with job details, access instructions, and special notes.

  • Helping management balance workloads and identify resource gaps.

  • Assisting with warranty/service call-outs and scheduling-related enquiries.

What we're looking for

  • Strong organisational and time-management skills.

  • Excellent communication – confident, clear, and professional with both clients and staff.

  • Ability to handle competing priorities and stay cool under pressure.

  • Attention to detail with accurate record-keeping.

  • Proficiency with scheduling software, Microsoft Office, and Excel.

  • Previous experience in scheduling, operations, customer service, or administration will be highly regarded.

Why join us?

  • Be part of a supportive team and positive workplace culture.

  • Full-time role with growth potential.

  • Play a key role in integrating and managing scheduling for our expanding locations.

  • Your contribution will directly support smooth operations and outstanding customer service.

Inclusivity Statement

Direct Pool Supplies genuinely values different perspectives, life stages, and experiences. When people from various backgrounds, industries, and walks of life come together, the best outcomes are achieved. The team includes individuals who have led others, returned to work after a break, balanced career and family life, or brought skills from different fields. The company is committed to building an inclusive team that reflects the diversity of its customers and communities.

Apply today with your resume and a short cover letter telling us why you'd be a great fit for our team

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