Account Manager

1 day ago

Sydney AUS, Australia ‎ConnectWise Full time $80,000 - $120,000 per year

General Summary:

The Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as the ConnectWise ambassador. This role works cross-functionally with the Partner Success team to ensure the primary focus is assisting in the expansion and diversification of their partners product service offering and utilization.

Essential Duties & Responsibilities:

  • Provides support to the partners with a high attention to detail
  • Researches, analyzes, and documents findings
  • May coach and review the work of other team members
  • Manages and supports a pre-defined list of accounts, catering specifically to growth partners
  • Focuses on outbound, proactive calls to cultivate additional business within the partner base
  • Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell through approach
  • Maintains regular contact with several contacts at each Partner, learning more about Partner's objectives, struggles and growth projections to increase product breadth
  • Meets pre-determined sales objectives based on quota attainment and business activity
  • Works in collaboration with departments to answer partners questions and resolve partner issues in a timely manner
  • Identifies sales qualified opportunities to build expansion pipeline for the Sales teams
  • Conducts quarterly business reviews with partners to learn more about partner's objectives, struggles, and growth projections to increase product breadth and partner satisfaction
  • Proactively manages renewal notifications and works to ensure partners continue to renew agreements
  • Uses forecast methodology to accurately manage existing pipeline
  • Ensures NPS/CSAT satisfaction results

Knowledge, Skills, and/or Abilities Required:

  • Ability to manage projects and processes independently with limited supervision
  • Advanced knowledge of successful sales initiatives typically obtained through advanced education and/or work experience
  • Ability to situationally adapt and understand new technology/processes as per ConnectWise product requirements
  • Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services
  • Ability to effectively manage time and appropriately prioritize workload
  • Organized, detail oriented, and self-motivated
  • Familiar with MEDDIC/BANT Forecast Methodology
  • Knowledge of Salesforce or other CRM's

Educational/Vocational/Previous Experience Recommendations:

  • Bachelor's degree required in related field or equivalent business experience
  • 3 years of relevant experience
  • Preferred: Experience with quota, account management, and technical capacities

Working Conditions:

  • Hybrid / Onsite

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