Current jobs related to Service Desk Analyst Casual - Sydney, New South Wales - UTS College
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Fujitsu Full timeAbout the job Service Desk Analyst**Service Desk Analyst****North Sydney location****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Fujitsu Full time**Service Desk Analyst****North Sydney location****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Hitech Group Full timeExciting opportunity with a Federal Government Department 12 Month Contract + 2 x 12 Month ExtensionsRewarding hourly rates $$$ A Federal Government Department is seeking an experienced Service Desk Analyst to join their ICT Service Desk team.The successful candidate will provide first level support to internal and external stakeholders and contribute to the...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Citr Full timeAt CITR we specialise in IT within the Private, Government, Health, and Banking sectors. Throughout the process you can expect to be treated with the dignity and respect you deserve with a transparent experience. We will partner with you to find the right opportunity**THE OPPORTUNITY**A private sector client who is based in Sydney are currently looking for a...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Peoplebank Full timeLocation:- Sydney CBD- Job Type:- Contract- Posted:- about 11 hours ago- Contact:- Aparna Sharma- Discipline:- General IT- Reference:- 261925- Initial 12 months contract- Location: Western Sydney (Richmond)- Hybrid work model ( 3 days / office)Our client is looking for a Service Desk Analyst to join its IT team.In this role you will be supporting a full...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Technology People Australia Full time**Service Desk Analyst**- South Melbourne- Outstanding leader- $61k - $65k + super + on call allowance + phone allowance**About the company**Technology People have partnered with a leading supplier of media and communications in Australia. With almost 100 radio stations under the brand alongside over 90 free to air TV signals, this business impacts over 10%...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application Support1 day ago Be among the first 25 applicantsDirect message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our industry-leading team in...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application SupportGet AI-powered advice on this job and more exclusive features.Direct message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application SupportGet AI-powered advice on this job and more exclusive features.Direct message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application Support1 day ago Be among the first 25 applicantsDirect message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our industry-leading team in...
Service Desk Analyst Casual
2 weeks ago
We currently have the opportunity for a Service Desk Analyst to join the Service Desk team on a casual basis, reporting to the ITDS Service Desk Team Leader.
You will respond to incidents and requests for a range of customers, using broad technical ability, whilst gaining exposure to a wide range of technologies and real-world IT challenges within a supportive team.
About the Role
You will be responsible for:
- Answering phone calls and walk-up interactions to help students and staff to resolve IT incidents or requests.
- Review interactions and log incidents, requests, problems and change tickets and ensure tickets are delegated to the right ITDS teams/individuals for resolution finding.
- Assist in troubleshooting, diagnosing, testing, and resolving system problems and issues
- Develop, conduct and provide technical guidance and training in application software and operational procedures to students, teachers and non-teaching staff members
- Liaise with vendors, suppliers in resolution finding process
- Analyse, evaluate and diagnose technical problems and issues such as installation, maintenance, repair, upgrade, and configuration and troubleshooting of desktops, software, hardware, printers, internet, email, databases, operating systems, and security systems.
About You
To succeed in this role you must have:
- Higher School Certificate or equivalent
- Excellent customer service ethic and telephone manner
- Excellent communication and listening skills along with good written communication skills.
- Ability to communicate with colleagues and students from varying backgrounds and with various levels IT experience
Desirable
- Experience with a range of PC software, including Microsoft Office Suite, Microsoft Exchange, Windows 10/11, and macOS.
- Previous experience in a direct customer service role on an IT Service Desk environment.
- Knowledge of ITIL or other IT Service Management (ITSM) frameworks
UTS College provides a pathway for students into the University of Technology, Sydney (UTS), one of Australia's leading universities, and it is our vision to actualise potential and enhance lives through the power of learning, our actions and our people. Our purpose is to provide the best available opportunity for students to develop the knowledge, skills & attributes they need to attain their goals through market leading courses, teaching excellence and an emphasis on the student experience.
What UTS College has to offer
- Convenient inner-city campus within walking distance to Central Station.
- A diverse workplace with a passion for encouraging and supporting inclusiveness.
- Wellbeing programs including free and confidential access to an Employee Assistance Program, wellbeing initiatives and resources.
- Continuous learning and professional development (including ongoing learning & development opportunities, free LinkedIn Learning access and the UTS Library)
- An easy-to-use Staff Recognition Program
If this sounds like you, we'd like to hear from you
Applications close 24 August 2025
For more information about UTS College visit
Please note that we are unable to provide visa sponsorship, and candidates are required to have full working rights for this position.
