Service Technician

We are excited to offer a full-time Service Technician opportunity to join our thriving Brisbane team.

About Us

With over 35 years of experience, Pacific Controls Pty. Ltd. has been a trusted provider of process control solutions across Queensland, New South Wales, Papua New Guinea, and New Caledonia. We are a team of passionate professionals driven by innovation and a commitment to excellence. Our values shape the way we work, and we cultivate a diverse, inclusive environment where every team member can thrive.

The successful candidate will be responsible for testing and refurbishing mechanical and safety valves, executing diagnostics with digital control technologies and tools like AMS/Valve Link & Valve Link Mobile. Duties include completing all relevant reports and documentation. The role involves working in a mechanical workshop environment— handling tooling, equipment, lifting devices, forklifts, and manual tasks—as well as providing field service as needed. Responsibilities also encompass customer support, inventory management, liaising with customers, and fostering beneficial relationships with other company divisions.

Key Responsibilities:

• Disassemble / Assembly of new / used equipment or repaired equipment.
• Disassembly, clean-up, and evaluation of parts.
• Surface preparation and painting assemblies and parts.
• Documentation of repair / testing / assembly activities – cause of failure, actions taken, and parts used, labour hours, etc.
• Final inspection and completion of inspection report.
• Documenting and signing date compliance sheets.
• Work closely with the workshop Leading hand as several tasks in this role are closely interlinked with other functions within the workshop.
• Conduct valve diagnostic recording all service repairs and log in central database.
• Prepare Diagnostic and recommended action reports to customers for review and action.
• Initiate spare parts (ordering & picking) relating to value-add service jobs.
• Technicians will ensure that details of the valve, positioner, actuator, instrument, or safety valve are recorded properly for future use. These include but may not be limited to; type, size, action, trim, serial numbers, details of instillation (process and flow direction), any installed peripherals (solenoid, volume booster/tank etc.). Details of any on site modifications should be recorded.
• Customer communication – technical assistance, troubleshooting, parts write-up / determining disposition of repairs and root causes of failures.
• Participation in field service calls, as required, at customer sites. May require overnight stays from time to time.
• Responsible for personal safety and those around him/her. Ability to maintain excellent housekeeping standards and assist others in achieving workshop organisation & maintenance.
• Contributing to a good, positive, motivated, and inclusive work culture.

• Participate in frequent and scheduled Toolbox meetings to discuss operational issues .

• Service status & progress updates

• Safety hazards & risks

• Potential tooling and work issues

Requirements:

• Trade Qualifications in Fitting and Machining, Machinist or Similar Automotive / Mechanical Field (Required)
• Completed an apprenticeship as a valve technician or able to demonstrate appropriate level of experience
• Previous experience in the overhaul, testing of all valve and actuator types
• Proven mechanical aptitude and capability to deliver quality work.
• Experience in Process control either in a workshop or on-site
• Must have working rights in Australia

If this role sounds like a good fit for you and you believe you have the qualities we're looking for, we'd love to hear from you Please submit your resume and cover letter addressed to our Service Manager, Okkie Van Schalkwyk.

Please ensure to include your trade certificate/qualification in your application.

We look forward to your application