Clinic Coordinator- Samford Valley Veterinary Hospital
2 weeks ago
Are you an organised, people‑first leader with a passion for pets and the veterinary profession?
Samford Valley Veterinary Hospital is seeking a Clinic Coordinator to drive day‑to‑day operations, team engagement and client experience in our thriving companion‑animal hospital just 25km from Brisbane.
Our clinic has served the local community for over 40 years and blends the charm of a country town with city convenience, supported by a loyal, engaged client base. Our facilities include digital x‑ray (including dental), ultrasound, a dedicated surgical theatre, in‑house lab and intensive care, with access to visiting specialists and a supportive national network.
Why this role?
This is an outstanding next step for an experienced veterinary nurse or receptionist who is ready to move into a broader leadership and operations role. You'll continue to apply your hands‑on clinical or front‑of‑house knowledge while expanding into people leadership, practice management and continuous improvement.
About the position:
- Provide proactive leadership to foster a positive, collaborative workplace.
- Manage clinic operations—resourcing, scheduling, PMS utilisation and workflow efficiency.
- Oversee staff supervision, development and engagement in partnership with the Clinical Lead.
- Promote high standards of care and a strong safety culture, support complex client conversations and complaints.
- Drive clinic performance across customer experience, service delivery and financial outcomes; contribute to budgeting.
- Manage stock control, accounts/debtors and practice compliance.
- Cascade communications and champion improvement initiatives across the team and wider Apiam network.
About you:
- Certificate IV veterinary nurses, head nurses, practice managers, veterinary receptionists or vet technicians with proven ability to manage clinics are encouraged to apply. However, we are also encouraging applications from people outside the industry with medical or animal health industry knowledge with proven management experience to apply.
- Minimum 3 years' experience in team management, rostering and customer service.
- Practice management, business management or HR experience is advantageous
- A demonstrated track record of experience in leading and motivating teams is essential
Competent computer skills and user of MS Office programs and databases.
You have excellent leadership skills and a passion for driving and nurturing teams.
Financial acumen (reading sales, activity and financial reports) and change leadership to implement new initiatives.
Why you should apply
- Opportunity for career progression within an industry‑leading organisation.
- Amazing clinic discounts for your own fur babies.
- Access to paid Volunteer Leave, extra Parental Leave and Apiam Wellness Day (an extra day of annual leave).
- Discounts from a wide range of retail, travel, fitness and health providers (including Kmart & Woolworths).
- Work–life balance and mental health taken seriously—access to a Mental Health First Aid Officer and an outstanding Employee Assistance Program (free, confidential counselling for you or immediate family).
- Plus, a laptop and phone.
- At Samford Valley Veterinary Hospital, you will join a supportive, family‑friendly team with access to industry‑leading training and development, and opportunities across our national network.
How to apply
Apply now with your resume and cover letter via the Seek Portal Link or reach out for a chat about the position to or call
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