Senior Parent Case Manager

Be part of an exciting new program

Work a 9-day fortnight

Make a genuine impact helping parents of young children

Salary Packaging options

We are the nation's largest not-for-profit employment services provider, and for over 40 years, we've helped individuals find work and achieve sustained financial and social self-reliance. The Parent Pathways Program is a free pre-employment program that helps parents and guardians of young children to build skills and confidence and prepare for the workforce.

Starting a family is a special and rewarding time, but a lot of parents find themselves in a position at one point or another needing to get back into the workforce, whether it be for financial reasons, or to step into a new career to find professional independence again.

The program aims to address any challenges or concerns within the parent's immediate family to enable them to focus on the future and identify areas of interest and set career goals. Further support with building skills and gaining qualifications is also be provided.

Services are tailored to meet parents' needs and support them in overcoming personal barriers and become ready to find work or enter further education when the time is right.

How will a Senior Parent Mentor assist parents through servicing of this program?

• Provide services to more complex parents who may be experiencing mental ill-health, housing insecurity, addiction, family and domestic violence and trauma
• Person-centred case management for eligible parents with young children to assist them to achieve their education and employment goals
• Address vocational and non-vocational needs
• Supporting parents' aspirations through tailored expertise and referring parents to internal and external services for further support where required
• Engage with community organisations to develop strong opportunities
• Provide a calm, respectful, welcoming, and child friendly service to maintain engagement
• Practice an empathetic approach towards parents and their circumstances to help build trusted relationships to achieve positive outcomes

What skills and experience do Senior Parent Mentors need possess to support parents back into the workforce?

• Empathy and understanding of parents experiencing disadvantage, trauma and financial distress
• Ability to effectively work with a culturally diverse range of Parents, employers, education and community service providers and staff
• Excellent communication skills
• Excellent writing skills to write resumes, cover letters, assessments, referrals and case notes
• Strong Labour Market knowledge
• A minimum Diploma level qualification in a relevant field such as (but not limited to) Social Work, Community Services, Employment Services, Education or Early Childhood Education and Care, Health or Society and Culture

This role is being offered on a full time, ongoing basis based at our Fitzroy site.

The Application Process

If the Senior Parent Mentor role is of interest to you and you're genuinely interested in making a difference, we'd love to hear from you. To apply, we'll need a resume and cover letter telling us why you're a fit for the role.

If you progress through our screening process, there are a few other requirements which we'll need for you to obtain as follows:

• Working with Children Check (for relevant State of Operation)
• National Police Clearance
• Working Rights Check

Want to know more about Workskil Australia? Check us out at

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.