Dynamics 365 Marketing Functional Consultant

2 days ago

Sydney, New South Wales, Australia Talent – Specialists in tech, transformation & beyond Full time $120,000 - $140,000 per year

Dynamics CRM Marketing Functional Consultant

Location: NSW (Hybrid)

Contract: October June 2026 (with 6-month extension option)

Security Clearance: Baseline clearance mandatory

Hours: Full-time, 40 hours/week

About the Role:

We are seeking an experienced Dynamics CRM Marketing Functional Consultant to join a government agency's Digital Products and Platforms team. You will lead the optimisation and expansion of Microsoft Dynamics 365 Customer Insights products, specifically focusing on the Real-time Journeys and Event Planning modules. This role requires hands-on experience configuring and enhancing these modules to support marketing automation and event management.

Key Responsibilities:

  • Lead configuration and optimisation of Real-time Journeys and Event Planning modules, including segmenting, journey template creation, event registration form development, and marketing attribution solutions.
  • Collaborate closely with architects, developers, testers, business analysts, and marketing teams to identify opportunities and activate additional capabilities within Dynamics 365.
  • Advise on security roles, permissions, and customer engagement settings, including Customer Insights connector configurations.
  • Support development of customer nurture activities, trigger-based marketing, campaigns, and content personalisation.
  • Provide technical guidance and documentation to support team upskilling and process improvements.

Essential Criteria:

  • Tertiary qualifications in ICT or relevant Microsoft Dynamics 365 certifications.
  • Proven experience with Dynamics 365 Customer Insights - Journeys and Data products.
  • Strong background in implementing and optimising Real-time Journeys and Event Planning modules.
  • Sound understanding of marketing tactics and supporting technical solutions.
  • Experience with CRM systems, data migration projects, and Australian privacy laws.
  • Familiarity with government IT systems and processes.
  • Baseline security clearance is mandatory for this role.

Desirable Criteria:

  • Strong analytical, problem-solving, and communication skills.
  • Ability to work effectively in agile, multi-disciplinary teams.
  • Experience working with Australian government agencies.
  • Commitment to quality and attention to detail.

Location & Working Arrangements:

This role is based in NSW with hybrid working options in accordance with agency policies.

How to Apply:

Please submit your resume to Only Australian citizens with or able to obtain Baseline clearance will be considered.

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