Engagement Manager

2 weeks ago

Melbourne, Victoria, Australia Databricks Full time $80,000 - $120,000 per year

CSQ127R96

The Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond.

As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Customer Success, Support and Product Teams on campaigns, programs, and content. You will report to the Sr. Director, Professional Services

The impact you will have:

  • Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission
  • Collaborate with the sales counterpart and engages early in the sales process to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
  • Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services
  • Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
  • Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
  • Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary
  • Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations

What we look for:

  • Data and AI domain knowledge and experience working with customers to realise business value through to production implementations
  • Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution
  • Excellent customer-facing skills and the ability to communicate with Executives as well as other stakeholders both internally and externally
  • Consistent track record of identifying customer needs and successfully implementing solutions
  • Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence
  • Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
  • Proven experience in estimating effort and scope for services
  • Outstanding communication and customer relationship skills

  • Engagement Manager

    1 week ago

    Melbourne, Victoria, Australia Capgemini Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Engagement Manager

    1 week ago

    Melbourne, Victoria, Australia Capgemini Engineering Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Manager, Community Engagement

    2 weeks ago

    Melbourne, Victoria, Australia DPC Portfolio Agencies Full time

    About the roleThe Manager, Community Engagement is responsible for the management of Access Services' public facing programs. These include PROV's public reading room services in North Melbourne and Ballarat, copying services, the Koorie Records Unit and publication of our annual Provenance journal.This role is also responsible for building relationships...

  • Manager Governance and Stakeholder Engagement

    2 weeks ago

    Melbourne, Victoria, Australia VicGov People Careers Full time

    About usWe create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.Together with our portfolio agencies, we are responsible for planning, building, operating and +maintaining Victoria's transport, planning and land...

  • Engagement Lead

    4 days ago

    Melbourne, Victoria, Australia University of Melbourne Full time

    Location:Melbourne Business SchoolDocumentation:Position Description - Engagement LeadEmployment Type:FP - Full-Time PermanentFull-time permanent positionConvenient City-edge Carlton location with hybrid work on offerAttractive salary packageAbout UsAt Melbourne Business School (MBS) our purpose is to unleash ideas and prepare leaders for a sustainable...

  • Engagement Lead

    2 days ago

    Melbourne, Victoria, Australia Melbourne Business School Full time

    Full-time permanent positionConvenient City-edge Carlton location with hybrid work on offerAttractive salary packageAbout UsAt Melbourne Business School (MBS) our purpose is to unleash ideas and prepare leaders for a sustainable future. Our vision is to be among the top-ranked providers of business education within the Asia-Pacific Region, to be the first...

  • Regional Manager, Engagement

    2 days ago

    Melbourne, Victoria, Australia CareerTrackers Indigenous Internship Program Full time

    CareerTrackers is a nationally recognised non-profit established in 2009, dedicated to providing transformative pathways and robust support for Aboriginal and Torres Strait Islander university students. Our mission is to empower these students to excel academically, professionally, and personally.We facilitate structured, multi-year internship programs that...

  • Regional Manager, Engagement

    14 hours ago

    Melbourne, Victoria, Australia CareerTrackers Full time

    Introduction CareerTrackers is a nationally recognised non-profit established in 2009, dedicated to providing transformative pathways and robust support for Aboriginal and Torres Strait Islander university students. Our mission is to empower these students to excel academically, professionally, and personally.We facilitate structured, multi-year internship...

  • Director, Engagement Management Lead

    1 week ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Business Engagement

    1 week ago

    Melbourne, Victoria, Australia Australian Government Bureau of Meteorology Full time

    Executive Level 1, Ongoing$115,443 - $125, % superMelbourne, CanberraThe Bureau is seeking a Business Engagement person to join the Enterprise & Business Engagement capability within the Planning and Architecture Program. The team provides a critical link between the Bureau's Data and Digital Group, comprising the agency's Information and Observation...