Reservation Agent

1 day ago

Surfers Paradise, Australia Novotel Surfers Paradise Full time

Company Description

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

**Job Description**:
Reservations Agent:
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive

What you will be doing:

- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system.
- Rotating roster over 7 days per week, including weekends and holidays
- Permanent Part-Time role, minimum 20 hours per week

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"experience is an asset.

**Qualifications**:
Your experience and skills include:

- Guest focused personality is essential Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Attention to detail Outstanding communication skills, verbal and written
- Fluency in English, additional languages are a plus
- Previous experience in a similar role in a 200+ room hotel.
- Minimum 6 months experience in reservations and group reservations
- Opera Cloud experience preferred

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

What we can offer you:

- Social events
- Accor discounts on accommodation worldwide
- Discounted meals and beverages
- Reward programs
- Refer a friend incentives
- Discounted onsite parking
- Opportunities to develop your skills and career

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"experience is an asset.

  • Reservations Agent

    1 week ago

    Surfers Paradise, Australia voco Full time

    **Key Responsibilities**: - **Group Reservations**: Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met. - **Inbound Reservations**: Assist with rooming list, creating new group bookings....

  • Reservations Agent

    3 days ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24065746 **Job Category** Reservations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Reservations Agent

    3 days ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 22172289 **Job Category** Reservations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **About the Company** **Marriott International** portfolio of brands includes JW Marriott...

  • Reservations Sales Agent

    3 days ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 23032374 **Job Category** Reservations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **About the Company** **Marriott International** portfolio of brands includes JW Marriott...

  • Reservations Manager

    6 days ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information**Reservations Manager **Job Number**24176539 **Job Category**Reservations **Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Reservations Manager** **About the Company** **Marriott...

  • Reservations Payment Specialist

    7 days ago

    Surfers Paradise, Australia Corporate Head Office Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Guest Service Agent

    2 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24062477 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Service Agent** **About the Company** **Marriott...

  • Reservations Sales Agent

    2 weeks ago

    Surfers Paradise, Australia IHG Full time

    **About us** Centred on the coastline of one of Australia’s favourite beaches, Crowne Plaza Surfers Paradise puts you right in the heart of the vibrant beach hospitality scene. At Crowne Plaza Hotels & Resorts you’re more than a job title. We are looking for confident, ambitious people who go above and beyond to be the best every day. Crowne Plaza...

  • Guest Service Agent

    2 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 23010539 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **About the Company** **Marriott International** portfolio of brands...

  • Guest Service Agent

    1 day ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24015045 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **About the Company** **Marriott International** portfolio...