Reservations Agent

2 weeks ago

Surfers Paradise, Australia voco Full time

**Key Responsibilities**:

- **Group Reservations**: Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.
- **Inbound Reservations**: Assist with rooming list, creating new group bookings. Replying Travel agents' enquiry regarding inbound groups.
- **Customer Service Excellence**: Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
- **Collaboration**: Work closely with other departments (Front Desk & C&E) to ensure all group and FIT reservations are handled seamlessly. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed..
- **Problem-Solving**: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
- **Flexibility and Learning**: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed. Mostly during high-demand periods.

**Qualifications**:

- Prior experience in a reservations or customer service role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills, with a strong customer-focused attitude.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Ability to work independently and as part of a team.
- Proficiency with reservation systems and software (experience with Opera is a plus).
- A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
- Attention to detail and problem-solving skills.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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