Sales and Reservations Consultant

The Opportunity

SeaLink Marine and Tourism K'gari Group is looking for a Sales and Reservations Consultant to join our team and help us promote our amazing K'gari (Fraser Island) brands: Kingfisher Bay Resort, K'gari Beach Resort, K'gari Explorer Tours and Fraser Island Barges.

As a Sales and Reservations Consultant, you will be the first point of contact for our customers, both direct and through agents. You will handle all enquiries and bookings, upsell our products and services, and provide exceptional customer service. You will also be responsible for data entry, banking reconciliation, and other administrative tasks.

Working up to 76 hours per fortnight on a permanent part-time basis, earning $29.39 per hour, plus 11.5% superannuation and annual leave loading. You must be available to work flexible hours, including weekends and public holidays. You will report to the Reservations Supervisor and Reservations Manager, based at the SeaLink Sales & Reservations Office in Urangan, Hervey Bay.

• Do you love K'gari (Fraser Island) and want to share its beauty with others?
• Are you passionate about customer service and sales?
• Do you want to work for a leading tourism company that offers great benefits and opportunities?

If you answered yes to these questions and meet the criteria specified, we are keen to hear from you.

Skills, Qualifications & Experience

• Proven customer service and sales skills
• Previous call centre experience (desirable)
• Experience in a similar role within the tourism industry (preferred)
• Excellent written and verbal communication skills
• Ability to multitask and manage your time effectively
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Ability to meet and exceed KPI targets

Benefits - conditions apply

• $1000 Annual Sealink Employee Travel Allowance
• In-house training provided
• 25% off resort dining, retail and spa
• Free 4WD K'gari Explorer Tours
• Free ferry barge transfers to and from the island
• Employee Award Program
• Health and wellbeing benefits

About Us

K'gari is a World Heritage listed island off Australia's Eastern Queensland coast, is the world's largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.

SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences. With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.

SeaLink Marine and Tourism is part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.

How to Apply

Click APPLY and upload a copy of your resume and cover letter for us to review.

Applicants must also have the right to live and work in Australia indefinitely.

Applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.