Account Manager, Merchants

Requirements

We are seeking a proactive and commercially minded Account Manager to join our Kingston, ACT based team on a permanent, full time basis.

Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.

About the role

This role is responsible for representing GWA to our trade and retail customer base, promoting our product ranges, and driving sales performance across the region.  Some of your key responsibilities will include:

• Achieve budgeted sales and margin targets within your territory.

• Deliver tailored product training and provide technical support to merchants.

• Demonstrate new products and communicate their features and benefits effectively.
• Analyse sales data to develop strategies and identify growth opportunities.
• Maintain and enhance merchant displays and ensure up-to-date Point of Sale materials.
• Build and maintain strong relationships with key purchasing contacts and internal stakeholders.
• Prepare monthly sales reports and contribute to strategic planning.
• Represent GWA at trade functions and customer events.

About you

As our Account Manager, you will have:

• Proven experience in account management or sales within a merchant or trade environment.

• Strong communication and relationship-building skills.

• Proficiency in Microsoft Office (Excel and Word essential); experience with ERP systems advantageous.

• Ability to analyse data and translate insights into actionable strategies.
• A collaborative mindset aligned with our cultural pillars: We Are One Team, We Are Customer Focused, and We Care for Each Other.

Why Join Us?

• Join a purpose-driven organisation that is deeply committed to making a positive impact through innovation and sustainability.
• Enhance your career and skills with access to our iLearn platform, offering a wealth of professional development resources designed to support your growth and learning journey.
• Become a vital part of a supportive team environment that not only prioritises individual growth but also fosters collaboration and teamwork. We believe that by working together and uplifting one another, we can achieve remarkable results and drive our vision forward.

About us

At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.

When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.

We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.

What can you expect from us?

Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world.  We value passion, potential, and a willingness to learn.

Aside from a supportive and collaborative culture where you'll be set up for success and know that you're making a real difference from day one, we'll offer you:

• Competitive remuneration
• An immersive onboarding program to set you up for success
• Opportunities to learn and grow through our Learning & Development programs
• 'Great Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores
• 'Bathrooms & More' program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
• Annual flu vaccinations
• Medibank Health Insurance - discounts on corporate cover

Ready to apply?

Great Just click the apply button to build your career with us

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time.