Technology Process Automation

3 days ago


Australia BHP Full time $90,000 - $120,000 per year
About the RoleKey responsibilities include:
  • Identify and remove blockers to team performance through data insights and process automation.
  • Collaborate with stakeholders to understand needs and deliver data-driven automation solutions, including chat/agent engineering.
  • Design, develop, test, and measure the effectiveness of automation products.
  • Stay up to date with emerging technologies in data science, analytics, and automation.
  • Troubleshoot and resolve issues related to data models and automation workflows.
About You
  • Experience with ServiceNow, Virtual Agent, Common Services Data Model, and ITSM applications.
  • Strong analytical, creative thinking, and problem-solving skills.
  • Proven experience in Data Science and/or Digital Process Automation.
  • Familiarity with Agile methodologies (e.g., User Stories, Retrospectives, Backlog Refinement).
  • Knowledge of industry-relevant technologies in automation and data science.
  • Excellent communication and stakeholder engagement skills.
  • Industry framework knowledge about ITIL and Service Management Operations (highly regarded).
  • A degree in STEM or Business (highly regarded).
Location

BHP


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