Quality Coordinator

Job Description

Step into a pivotal Quality Coordinator role at Mobility—where your expertise drives excellence, innovation, and real-world impact in Aged Care and Disability services.

About Mobility

Mobility has developed an innovative mobile app and online platform that revolutionises the way home care is delivered in Australia, connecting those requiring home care such as, People with a Disability and Older Australians with verified support workers in their local area.

Mobility puts the control back in the hands of the participant with streamlined browsing, booking, scheduling, appointment tracking, compliance, and seamless payment all in one place. We offer transparency, so that the initial complexities and ongoing responsibilities of funding packages like the NDIS doesn't get in the way of our clients living their best lives.  See more about mobility

About the Role

As our Quality Coordinator, you will play a pivotal role in ensuring Mobility meets its accreditation and registration requirements across Aged Care and NDIS. You'll lead quality deliverables, manage incidents, and drive continuous improvement across the organisation. This role requires occasional support outside standard business hours due to the nature of our service delivery.

Key Responsibilities

• Lead non-clinical incident responses, support clinical incident management, and liaise with stakeholders to ensure timely resolution and escalation when needed.

• Drive audit and registration processes (ISO, Aged Care, NDIS), represent Mobility in APM Group quality meetings, and deliver accurate reporting.

• Champion a culture of quality, risk, governance, WHS, and EDI; maintain policies and procedures; and promote best practice across business processes.

• Monitor changes in Aged Care and Disability policy and provide strategic updates to the Leadership Team.

• Foster a positive WHS culture, ensure compliance, complete training, and contribute to safety initiatives.

About You

• Minimum 2 years' experience in a quality-focused role

• Knowledge of Aged Care and NDIS frameworks (desirable)

• Strong stakeholder engagement and communication skills

• High attention to detail and ability to work autonomously

• Commercially astute with a customer-first mindset

• Ability to influence and collaborate across teams

Why Join Us?

• Be part of a supportive, values-driven team

• Make a meaningful impact in the disability support sector

• Enjoy ongoing training and professional development

• Work in a collaborative and inclusive environment

What We Offer

• A flexible hybrid work model (split between a few days at home and a few days in the office).

• A supportive, inclusive, and friendly team environment.

• The opportunity to make a meaningful impact in the lives of people with disability and older Australians.

• Ongoing training, career development, and progression opportunities.

• Access to a comprehensive Employee Assistance Program.

• Discounts with major retailers and corporate health insurance rates.

Application Process

If you have the energy and passion for this exciting role, join us on our journey and make a positive difference

Successful applicants will be required to undergo a NDIS Worker Screening Check and employment reference check.

*Costs for the NDIS screening will be reimbursed on your employment start date.

Mobility embraces diversity and is an equal opportunity employer. We welcome applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disability.

Ready to make a difference? Apply now and help shape the future of disability and aged care support in Australia.