Quality Control

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Job Description
We're looking for a detail-driven and proactive Quality Control & Field Services Coordinator to join our national Process Serving team. In this role, you'll play an important part in ensuring legal documents are served accurately and on time, while maintaining compliance with legislative and client requirements.

You'll work closely with field agents across Australia, review and draft affidavits, and manage day-to-day communication to keep matters progressing smoothly. This is a great opportunity for someone who thrives on organisation, precision, and clear communication.

*Key Details*

• Commencing as soon as possible
• Initially based in Melbourne CBD , with plans to transition to our Caulfield office within the next two months
• Following training and once competency is reached, you'll have access to a hybrid working arrangement
• Monday to Friday | 8:30am to 5pm | No weekends
• Australian Citizenship
• Successful applicants will be required to complete a Nationally Coordinated Criminal History Check and PEIC clearance

*What You'll Be Doing*

• Coordinating the service of legal documents and supporting field agents with clear instructions
• Reviewing and checking affidavits to ensure compliance with legislation and client expectations
• Drafting detailed affidavits in relation to investigations undertaken by enquiry agents and detailed affidavits in support of substituted service applications
• Monitoring and following up on daily reports to keep matters moving on schedule
• Liaising with clients to provide updates and ensure satisfaction across all files
• Performing data entry with a high level of accuracy
• Meeting service level agreements and turnaround times consistently

About You
You're someone who takes pride in your accuracy and communication skills. You enjoy balancing administration with problem-solving and can manage multiple priorities at once, but most importantly, you'll be motivated to learn and contribute to a fast-paced team.

• Reliable, self-motivated, and proactive with a "can-do" attitude
• Strong attention to detail and accuracy in your work
• Excellent written and verbal communication skills to engage with clients and agents
• Highly organised with strong time management skills
• Comfortable with technology and confident using multiple systems
• Previous legal secretarial or administration experience is advantageous

If you enjoy administrative challenges, and possess strong interpersonal skills to engage effectively with a diverse range of individuals, from seasoned field professionals to legal experts, this role is tailored for you.

*What's in it for you?*

• This role offers a positive team environment within a small, close-knit group. It's a good position with future potential, providing training in client communication, administrative duties, prioritization, meeting deadlines, and attention to detail.
• Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
• Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands

About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

*How to Apply?*
Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self

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Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

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