Client Engagement Coordinator

3 days ago

South Perth Western Australia Australia Xanadu Group Full time $60,000 - $90,000 per year

Make a real difference every day. Join a team that cares as much as you do.

Summary

Are you ready to take on a pivotal role in a fast-growing organisation that's redefining aged care services? Xanadu Group is seeking a passionate and proactive Client Engagement Coordinator to be the first point of contact for our aged care clients and their families. This is not just about onboarding – it's about building integral relationships, creating exceptional experiences and ensuring every client feels supported and connected to the care they deserve.

If you thrive in a dynamic environment, have a heart for aged care, and want to make a real difference in the lives of older Australians, we'd love to hear from you

About Xanadu Group

With services spanning across high-care NDIS participants, Out of Home Care (Child Protection related services), and Aged Care – Home Care, with operations in Melbourne, Perth, and regional WA, this role offers an exciting opportunity to contribute to strategic growth and impact lives of some of the most vulnerable in our communities.

Key Responsibilities:

  • Drive exceptional engagement for aged care – home care clients, ensuring a seamless and supportive experience from initial contact through ongoing service delivery.
  • Lead the onboarding experience for new aged care – home care clients, managing referrals, intake and service coordination.
  • Communicate with empathy and clarity, understanding individual needs and goals using a person-centred approach.
  • Build integral relationships with aged care stakeholders, including hospitals, service providers, community organisations and referral networks.
  • Collaborate strategically with internal teams and external partners to ensure seamless service delivery.
  • Navigate key systems such as My Aged Care and Client Management platforms to manage enquiries and track service demand.
  • Ensure accuracy and compliance when establishing service agreements and maintaining data integrity.
  • Identify opportunities to strengthen aged care – home care client engagement and expand service reach through trusted relationships and community connections.
  • Contribute to growth by identifying trends and opportunities in the aged care – home care for organisational growth.

Essential Criteria

To succeed in this role, you will need:

  • Certificate III in Aged Care/Community Services (or equivalent).
  • Extensive experience in aged care sector, ideally complemented by some exposure to disability, health, or a related sector, with a strong understanding of client value.
  • Ability to build strong relationships in Perth and regional WA and bring in new aged care – home care clients.
  • Exceptional communication skills with the ability to build rapport and trust with clients and families and industry stakeholders.
  • Strong organisational and time management skills, with a proactive approach to problem-solving.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and experience using client management systems.
  • Knowledge of My Aged Care portal and referral processes (highly desirable).

Registrations and Licences

  • National Police Clearance
  • Current Driver's Licence
  • Proof of right to work in Australia

Why Join Xanadu Group?

  • Be part of a growing organisation making a real difference in the community.
  • Work closely with senior leadership and contribute to strategic initiatives.
  • Enjoy a supportive and collaborative work environment.

  • Client Engagement Coordinator

    3 days ago

    South Perth, Australia 6fa73860-fb09-4e66-9d74-517172c7fb12 Full time $60,000 - $80,000 per year

    Make a real difference every day. Join a team that cares as much as you do.SummaryAre you ready to take on a pivotal role in a fast-growing organisation that's redefining aged care services? Xanadu Group is seeking a passionate and proactive Client Engagement Coordinator to be the first point of contact for our aged care clients and their families. This is...

  • View Job

    1 week ago

    Australia Sales Coordinator Full time $60,000 - $80,000 per year

    Sales CoordinatorAustralia - SalariedLooking for a role that values your work-life balance, rewards you generously, and surrounds you with an energetic, supportive team?Work for Hobart's #1 radio duopoly: Hit 100.9 & Triple M Hobart, and the home of LiSTNR. Join our Hobart Sales team and be part of a culture that values your success.Why You'll Love This...

  • Engagement & Marketing Coordinator

    1 week ago

    Hackney, South Australia , Australia Ninti One Full time $60,000 - $90,000 per year

    Engagement & Marketing CoordinatorEmployment: Full time, Fixed term contract (12 months)Location: Hackney, Adelaide SAReports To: Business Development ManagerAbout NintiNinti One is an Indigenous, Supply Nation registered, not-for-profit organisation. Our vision is to build opportunities with Aboriginal and Torres Strait Islander peoples, through research,...

  • Client Services Coordinator

    1 week ago

    Australia The Hospital Research Foundation Group Full time $60,000 - $90,000 per year

    Permanent, full-time positionFamily friendlySupportive team environmentSalary packaging options availableTHRF Group Parkinson's is seeking a motivated and compassionate individual to join our team as a Client Services Coordinator. This full-time position is based in Deakin, ACT and offers an opportunity to make a significant impact in the lives of people...

  • Aboriginal Engagement Coordinator

    1 week ago

    Australia Fremantle Port Authority Full time $80,000 - $120,000 per year

    DescriptionPart-time (0.6 FTE) Fremantle Ports refreshed 2027 Strategic Plan marks an exciting new chapter for one of Australia's most successful ports. Building on decades of expertise, we're setting a bold vision for the future, and we need an experienced, values-driven Aboriginal Engagement Coordinator to help make it happen.You'll coordinate the...

  • Client Service Coordinator

    1 week ago

    Adelaide, South Australia , Australia estara Full time $60,000 - $80,000 per year

    Be a part of positive change with estara and join us in creating equal opportunities for inclusion and participation across South Australia. We support those living with all disabilities, enabling their independence and empowering their choice and control. Our in-home and community support model encompasses activities from personal and complex care to daily...

  • Client Engagement Officer

    1 week ago

    Bankstown, New South Wales , Australia Allegiance Heart & Home Care Full time $80,000 - $120,000 per year

    Summary:We are seeking a highly motivated and experienced Client Engagement Officer to join our team. The successful candidate will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with our products and services, and identifying opportunities for growth and expansion.Responsibilities:Develop and...

  • Operations Coordinator

    1 week ago

    South Perth, Western Australia , Australia Indigenous Shared Services Group Full time $80,000 - $120,000 per year

    Summary:We are seeking an experienced Operations Coordinator to join our team. The successful candidate will be a hands-on operator with a sharp mind for planning and a passion for leading people. In this role you will take the reins of our shutdown transport operations across mine sites, ensuring everything runs safely, smoothly, and on time. This is a key...

  • Service Scheduler

    1 week ago

    Sydney - Western Sydney Australia NSW Our client Full time $60,000 - $90,000 per year

    Our client is a leading supplier of mechatronic equipment and solutions to industry throughout Australia. At this time we are looking to employ a well organised Scheduler to coordinate a team of Field Service Technicians and ensure that every Technician is fully equipped for each site visit. As the first respondent to incoming Service calls you will be...

  • Senior Coordinator, Engagement

    1 week ago

    Flexible - Australia Deakin University Full time $118,801 - $136,000 per year

    Flexible location + hybrid work arrangementsFull-time and continuingHEW 8 $118,801 - $136, % SuperannuationWe are seeking a motivated and proactive Senior Coordinator, Engagement to ensure the efficient delivery of fit-for-purpose engagement strategies, change initiatives, and communications programs for the Researcher Development Academy (RDA), which...