Manager AML Operations Detection

About the Role

We're on the lookout for a people-first leader to take the reins of our AML Operations Detection team here at BOQ Group. This role is all about leading the charge on our AML/CTF operational obligations—think screening, triaging, and assessing alerts for sanctions risk, PEPs, adverse media, and third-party risk.

You'll also be overseeing the treatment of Unusual Activity Reports (UARs) and making sure we're ticking all the right boxes when it comes to our regulatory responsibilities. It's a role that blends hands-on operational oversight with strategic thinking, and you'll be the go-to for your team when it comes to guidance, support, and decision-making.

You'll be working closely with a wide range of internal teams—from Reporting and Fraud & Scams to Group Tech and Business Banking—as well as our external partners at AUSTRAC. You'll manage queues, monitor service levels, and make sure escalations are handled with care. You'll also be involved in workforce planning, quality control, and preparing insights for our risk committees. And of course, you'll be helping us stay ahead of the curve by keeping an eye on emerging AML/CTF trends and contributing to how we respond to them.

About you

You're someone who thrives in a fast-paced environment and knows how to lead with both heart and clarity. You've got solid experience in AML or investigations, and you're confident navigating the world of sanctions, PEPs, and regulatory reporting. A strong understanding of AML/CTF legislation and AUSTRAC requirements if important. If you've got industry accreditations like ACAMS or ICA, that's a big plus.

You're also a strong and steady leader, this is an absolute must —someone who brings out the best in others and knows how to keep a team motivated, even when things get busy. You lead with empathy, communicate with clarity, and know how to balance high standards with genuine care

You're a great communicator, a thoughtful decision-maker, and someone who genuinely cares about building a positive team culture. You know how to juggle competing priorities, stay calm under pressure, and bring a sense of purpose to everything you do. If this sounds like you and you are ready to make a difference, we would love to hear from you

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement- Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community

How to Apply

To apply for this role at #boqgroup, follow the links or apply via our Careers Page.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Job Reference: BOQ05197