Customer Service Specialist – French

4 days ago

Brisbane, Queensland, Australia Vuly Play Full time $60,000 - $80,000 per year

OUR COMPANY

Vuly Play is a leading Australian manufacturer and retailer of premium outdoor play equipment. With a commitment to innovation, quality, and safety, we have established a strong presence in the market and a loyal customer base. Our mission is to inspire active, outdoor play and foster a sense of adventure in families across the country. As we continue to expand our product range and distribution channels, we are seeking talented individuals to join our dynamic and passionate team.

THE ROLE

We are seeking a bilingual (English, French and German) Call Centre Operator to join our onsite Call Centre team at Vuly HQ, 95 Ingleston Road, Wakerley QLD 4154.

This is an in-office role only — it is not remote or work-from-home.

In this role, you will handle all inbound and outbound calls, as well as email and order support, for our European customer base. You will receive personal training from our Australian-based team and managers. You will be the first point of contact for customers—whether it's helping them choose their dream product or supporting them in setting it up for a special day

KEY RESPONSIBILITIES

  • Answer all inbound calls related to customer orders and queries.
  • Return voicemails to address customer inquiries.
  • Respond to email queries and process customer orders through our POS system.
  • Take credit card payments over the phone.
  • Identify opportunities to enhance the customer experience.
  • Provide quality service and support in areas including (but not limited to) returns, warranty claims, troubleshooting, and other after-sales enquiries.
  • Assist customers with spare part orders, including directing them to appropriate retailers.
  • Translate documents and communications between English, French, and German as needed.

WHO ARE YOU?

  • Fluency in English, French and/or German (spoken and written) is essential.
  • Strong phone and verbal communication skills, with active listening.
  • Previous call centre experience is desirable but not essential—retail or customer service experience will also be highly regarded.
  • Ability to work independently, prioritise tasks, and manage time effectively with minimal supervision.
  • A customer-focused mindset and commitment to delivering quality interactions.

SCHEDULE:

  • 8-hour shifts
  • Arvo/Night shift (ranging from 5PM start to 2AM finish)
  • Monday to Sunday availability required
  • Please note: This role requires you to work onsite at our Brisbane HQ—remote work or WFH is not available.

WHAT'S ON OFFER?

  • Team building activities.
  • Onsite parking
  • Amazing work culture - motivated and energetic environment.
  • Career development opportunities.

  • Customer Service Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Metso Full time

    OverviewCustomer Service Specialist role at Metso.We are seeking a Customer Service Specialist to join our Brisbane team. In this role, you'll be at the heart of customer operations, supporting projects, processing orders, and ensuring seamless service delivery. This is an exciting opportunity to build a long-term career in the mining technology industry...

  • Customer Service Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Metso Full time

    OverviewCustomer Service Specialist role at Metso.We are seeking a Customer Service Specialist to join our Brisbane team. In this role, you'll be at the heart of customer operations, supporting projects, processing orders, and ensuring seamless service delivery. This is an exciting opportunity to build a long-term career in the mining technology industry...

  • Customer Service Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Metso Corporation Full time

    Customer Service SpecialistPrimary Location: Eagle Farm, Brisbane, QLD, AUJoin an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from...

  • Customer Service Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Metso Corporation Full time

    Customer Service SpecialistPrimary Location: Eagle Farm, Brisbane, QLD, AUJoin an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from...

  • Customer Service Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    OverviewJoin to apply for the Customer Service Specialist role at Great Southern Bank. Based in Carindale, your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.ResponsibilitiesHelping customers meet their financial goals through our great value savings, insurance and...

  • Customer Service Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    OverviewJoin to apply for the Customer Service Specialist role at Great Southern Bank. Based in Carindale, your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.ResponsibilitiesHelping customers meet their financial goals through our great value savings, insurance and...

  • Customer Service Specialist

    21 hours ago

    Brisbane, Queensland, Australia Metso Australia Pty Ltd Full time $60,000 - $90,000 per year

    Do you enjoy being the go-to person key customers can count on for support and solutions?Join a global leader in mining technology and make a positive impact on the sustainable use of the world's natural resources. At Metso, you'll be supported by an inclusive culture and a network of colleagues across the globe. With us, you'll embark on a personal growth...

  • Customer Service Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Metso Corporation Full time

    OverviewWe are seeking a Customer Service Specialist to join our Brisbane team. In this role, you'll be at the heart of customer operations, supporting projects, processing orders, and ensuring seamless service delivery. This is an exciting opportunity to build a long-term career in the mining technology industry while developing in-demand skills in systems,...

  • Customer Service Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Metso Corporation Full time

    OverviewWe are seeking a Customer Service Specialist to join our Brisbane team. In this role, you'll be at the heart of customer operations, supporting projects, processing orders, and ensuring seamless service delivery. This is an exciting opportunity to build a long-term career in the mining technology industry while developing in-demand skills in systems,...

  • National Customer Service Specialist

    4 days ago

    Brisbane, Queensland, Australia Chubb Fire & Security Pty Ltd Full time $60,000 - $90,000 per year

    We are looking for a National Customer Service Specialist to join Chubb Fire & Security's National Customer Success team.About usA leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our...