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National Customer Service Specialist
2 weeks ago
We are looking for a National Customer Service Specialist to join Chubb Fire & Security's National Customer Success team.
About us
A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our enduring purpose is BUILDING GREAT LEADERS. We are an industry leader and part of the API Fire and Security group of companies.
Salisbury (Brisbane), Queensland (Turrbal and Mianjin/Meanjin)
Globally recognized company
Competitive Remuneration Package
Supportive team/branch culture
About the Role
Chubb Fire & Security, a leader in safety and security solutions, is seeking a passionate and professional National Customer Service Specialist to join our Brisbane-based team. If you thrive in a fast-paced, customer-focused environment and are committed to delivering exceptional service across Australia, we want to hear from you
This is a full-time on-site role located in Salisbury, the Greater Brisbane Area.
You will be responsible for:
- Handle a variety of product, service, and account enquiries
- Monitor and swiftly respond to email enquiries via our national customer service group mailboxes
- Process customer requests accurately and escalate issues appropriately
- Efficiently answer and manage high volumes of inbound service calls from customers nationwide
- Deliver professional, friendly, and prompt customer service with each interaction
- Aim for First Call Resolution to boost customer satisfaction
About You
- Australian Citizenship or Australian Permanent Resident (PR)
- Knowledge of security and fire-safety solutions would be an advantage.
- Excellent communication skills – both verbal and written
- Strong interpersonal and communication skills
- Great time management skills
- Ability to multi-task and manage competing priorities
- Ability to work independently and in a team
- Understanding of a Service-Related maintenance business would be ideal
What we will offer you:
- Competitive remuneration package
- Free on-site parking
- Supportive team structure with all training provided
- Planning and support for progression towards any role within Chubb
- Working for a global organisation which brings job stability and where you are treated like family
- Access to Chubb Hub - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more
Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.
Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background
