Customer Service Specialist

4 weeks ago

Brisbane, Queensland, Australia Metso Full time
Overview

Customer Service Specialist role at Metso.

We are seeking a Customer Service Specialist to join our Brisbane team. In this role, you'll be at the heart of customer operations, supporting projects, processing orders, and ensuring seamless service delivery. This is an exciting opportunity to build a long-term career in the mining technology industry while developing in-demand skills in systems, operations, and customer engagement.

What You'll Do
  • Partner closely with Site Account Managers to support customer projects with upcoming major site activities.
  • Provide quotations, process sales orders, and manage service requests with accuracy.
  • Work hands-on with SAP, Salesforce, and other key business systems.
  • Collaborate with colleagues across sales, service, logistics, and operations to keep projects on track.
  • Be part of a 12-person Customer Service team passionate about delivering great outcomes together.
  • Learn from experienced colleagues and be set up for long-term success.
Who You Are
  • Ideally you will have 1–3 years' experience in customer service, administration, or operations.
  • From industries such as automotive, aviation, electrical construction, medical manufacturing, logistics, or simply curious about mining technology.
  • Comfortable with IT systems and software, organised, and detail-focused.
  • A strong communicator who enjoys working with people and solving problems.
  • Motivated to grow with a company that invests in its people.
Why Metso
  • Sustainable career: the right balance of energy, challenge, motivation, and well-being along the way.
  • Career growth: Many of our leaders started in roles just like this.
  • Global impact: Be part of an industry where innovation drives a more sustainable future.
  • Supportive culture: Work with a collaborative team that values your development.
  • Flexibility: We encourage balance through flexible working options.
  • Benefits: Competitive salary, incentive program, extra annual leave, paid volunteer leave, gender-neutral parental leave, medical benefits, and more.
Location

Milton, Brisbane

Reporting to

Manager, Customer Service – Australia East

Company and equal opportunity

Metso is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of background. With over 17,000 employees in nearly 50 countries, Metso is the partner for positive change in the mining, aggregates, and metals industries.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.


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