Warehouse Technician

Job Type: Permanent - Full Time

Location: Sydney - Macquarie Park (Head Office)

Job Category: Operations

When the rest of the world is headed left, Ethan goes right. We're more than an IT, telco, and cloud provider, we're disruptors and game-changers—we're the kids in the class always doodling, creating, and innovating. Can you relate?

This is more than a Logistics and Configuration Technician role. We're looking for someone who's going to take on our ethos and help shape the future of our industry.

This role will see you support end-to-end logistics operations including receiving, dispatch, and device configuration. You will ensure accurate stock handling, timely shipping, and high-quality technical setup of devices, contributing to operational efficiency and customer satisfaction.

You'll also live and breathe our 10 commandments* (see More Than an Appendix below).

Job Description
MORE THAN A ROLE

Our role descriptions aren't the norm.

This role will see you support end-to-end logistics operations including receiving, dispatch, and device configuration. You will ensure accurate stock handling, timely shipping, and high-quality technical setup of devices, contributing to operational efficiency and customer satisfaction.

Your Key Responsibilities Include
Receiving & Dispatch

• Receive incoming stock, verify serials, connotes, invoices, and delivery dockets
• Update inventory systems at time of delivery
• Run and communicate shipping lists twice daily (11am and 4pm)
• Ensure all items on the morning shipping list are dispatched same-day
• Assist with stocktakes and inventory reporting
• Maintain warehouse cleanliness and adhere to WHS standards

Configuration

• Assemble and configure hardware/software for PCs and servers
• Install firmware, operating systems, and customer SOEs
• Troubleshoot and resolve configuration errors
• Perform asset tagging, quality testing, and repackaging for shipment
• Record asset tracking data and maintain configuration checklists

General Support

• Liaise with internal stakeholders and escalate issues as needed
• Contribute to other warehouse and logistics tasks during downtime
• Assist with reporting and documentation as requested

Desired Skills And Experience
CERTS AND SKILLS

Don't walk in empty-handed. We want to see these:

• Forklift license (required)
• Intermediate computer skills (Excel, inventory systems)
• Certificate III in IT or Logistics/Warehousing (desirable)
• WHS and First Aid training (preferred)

THE ABSOLUTES-MUSTS

• Strong attention to detail and time management
• Effective communicator across teams and stakeholders
• Ability to work autonomously and under pressure
• Customer-focused mindset with problem-solving skills
• Adaptability across technical and operational tasks

Think you can fit more than a mould? Reach out, get in contact, arrest us with your professional rap sheet. Did we mention we're looking for diversity? If you're Aboriginal or Torres Strait Islander, we'd strongly advise you to apply.

MORE THAN AN APPENDIX (IT'S A LIFESTYLE)

• Professionalism and poise: Maintaining a dignified and professional demeanour across all interactions.
• Client-centric excellence: Delivering results that prioritise our clients' needs and ensuring their end-to-end journey is nothing short of exceptional.
• Elevating the company's success (not just your own): Understanding that we all win together.
• Extraordinary dedication: An eagerness to go beyond industry standards and expectations.
• Innovative mindset: A natural inclination to think creatively and a desire to collaborate with others who share this same perspective.
• Adaptive agility: Being versatile and responsive to the ever-changing technology landscape.
• A commitment to crafting new realities: Cultivating opportunities and creating positive experiences between colleagues, clients, and everyone you encounter.
• Continuous learning: An insatiable appetite for knowledge and skill enhancement, ensuring you're always at the forefront of your field.
• Empathetic engagement: Building strong, genuine connections with clients and team members by putting in the time to understand their perspectives and needs.
• Sustainability awareness: A consciousness about the impact of our actions on the environment and society, aiming for sustainable business practices.