Business Process Analyst

• Shape the SAP Order-to-Cash (OTC) and EDI landscape across Fletcher Insulation

• Be part of our journey as we sponsor children at The Smith Family supporting youth education

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Role can be located in Prospect (SYD), Banyo (BRIS) or Dandenong (MEL)

Fletcher Insulation
is a leading Australian manufacturer and distributor of insulation products, with iconic brands such as Pink Batts and Sisalation. We are an Australian company, and part of the Fletcher Building group. Our products are used extensively in the building industry on residential and commercial projects and are supplied through our specialist customer channels, which include insulation supply and install businesses, commercial contractors, national outlets and retail hardware stores.

We continually invest in more sustainable manufacturing processes and look to ways of bringing innovative products and services to the Australian market. Our purpose is to passionately create a better world through insulation and innovation, simply delivered. Our vision is to go beyond great insulation, a journey that our employees and customers are actively engaged in.

About Your Role

You are an established
Business Process Analyst
, with a passion for driving digital transformation through process excellence? This is an exciting opportunity to join our team and play a pivotal role in shaping the
SAP Order-to-Cash (OTC)
and
EDI
landscape across Fletcher Insulation. In this role, you'll act as a key liaison between business stakeholders and technical teams, applying your extensive SAP SD and LE expertise to optimise processes, resolve complex issues, and support strategic initiatives such as CRM and eCommerce implementations.

You will be empowered to make a real impact, enhancing operational efficiency, supporting continuous improvement, and contributing to the success of our digital transformation journey. We're looking for someone who thrives in a collaborative environment, brings a proactive mindset, and is energised by the opportunity to influence business outcomes. With a strong foundation in SAP and EDI, you'll be instrumental in managing day-to-day operations, supporting key project deliverables, and ensuring seamless integration across systems.

Technical Skills & Capabilities

• Deep expertise in SAP Order-to-Cash (SD and LE), including configuration and process optimisation
• Extensive knowledge with EDI processes for sales orders and invoicing, including schema and soft configuration
• Solid understanding of master data management (customers, materials, pricing)
• Exposure to CRM and eCommerce implementation projects
• Ability to provide user training and contribute to process documentation

Your Personal Traits

• Strong communicator with the ability to explain complex technical concepts clearly
• Comfortable to story tell and take your stakeholder on a journey
• Process-driven with a proven ability to solve problems independently
• Self-motivated and capable of working autonomously while contributing to team success
• Collaborative mindset with a focus on stakeholder engagement
• Committed to continuous improvement and delivering business value

Perks for Joining our Team

• Stunning Work-Life Balance – Ask me how
• 26 Weeks Paid Parental leave
• Exceptional perks for the secondary caregiver
• Fletcher Building Discounts across all brands
• Work Perks – Discounts and rewards for the whole family
• Ongoing training and development
• Endorsed at the Innovate Stage of our National Reconciliation Plan
• Proudly partnered with The Smith Family - supporting youth Education

Join a team that values your voice, your vison and your ability to turn digital strategy into real world impact – APPLY TODAY