Community Engagement

2 days ago

Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year
Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryThe Community Engagement & Complaints Coordinator (ACT) plays a vital role in fostering positive community relations across the ACT, where Service Stream and its clients are delivering construction projects About the Role

The position ensures all engagement activities are compliant with Commonwealth and ACT legislation, including the Telecommunications Act 1997 and relevant ACT planning and environmental requirements, while reflecting Service Stream's commitment to transparency and accountability.

Key responsibilities:

In this role, the coordinator will:

  • Proactively engage with ACT residents, stakeholders, and community groups to build and maintain constructive relationships.
  • Manage and resolve enquiries, complaints, and compliments in a timely and professional manner.
  • Provide guidance and support to project teams, drawing on a strong understanding of engagement processes, contractual obligations, and legal requirements relevant to the ACT.
  • Coordinate, plan, and deliver community events, meetings, and site-based engagement activities specific to the ACT rollout.
  • As part of the Land Access, Stakeholder & Community Engagement team, the coordinator also contributes to broader program objectives and may support other functions on an ad hoc basis. This role is critical in ensuring Service Stream's ACT projects remain compliant while maintaining community trust and positive public sentiment.
  • Identify and liaise with government, private authorities/individuals and other groups affected by proposed, current and previous projects

  • Create and implement efficient community engagement strategies to create positive sentiment of Service Stream and its clients

  • Receive, investigate and manage queries, complaints and compliments with relevant project and/or stakeholders

  • Government, Council, Body Corporate/, Building Management, End User, Complainant, Council Members of Public or other contact will be required

  • Work collaboratively within the Land Access, Stakeholder & Community Engagement team to support various projects across the business

Qualifications / Experience

  • Courteous and effective stakeholder communications skills essential

  • Experience in community engagement and/or escalated complaints management are highly desirable

  • Familiarity with ACT-specific legislation and or experience liaising with City and Environmental Directorate (CED, formally TCCS) is desirable

  • Previous experience in Project/Construction/Environmental background /experience desirable

  • IAP2 is not required but highly desirable

  • Located in ACT or vicinity

Qualities Sought

  • Initiative - work autonomously and responsibly.

  • Excellent liaison/communication/writing skills.

  • Excellent attention to detail

  • Problem solving, adaptability.

  • Highly organized and responsible - effective time management and prioritisation skills.

  • Ability to work under pressure and meet deadlines.

  • Able and willing to learn and develop in the role

  • Work as an effective and supportive team player.

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Please submit your interest with the apply button. We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.

DepartmentConstructionHow to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

  • Senior Communications and Engagement Officer

    6 hours ago

    Melbourne, Victoria, Australia Department of Justice and Community Safety Full time $113,022 - $136,747 per year

    Utilise your expertise to influence the engagement methodology within Tobacco Licensing VictoriaOngoing Full-Time opportunity to work with a high-performing and passionate team.VPS Grade 5: $113,022 - $136,747 plus superannuation.The Department of Justice and Community Safety is seeking a Senior Communications and Engagement Officer to provide a critical...

  • Community Engagement

    7 hours ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryThe Community Engagement & Complaints Coordinator (ACT) plays a vital role in fostering positive community relations across the ACT, where Service Stream and its clients are delivering construction projects.About the RoleThe position ensures all engagement activities are compliant with...

  • Community Engagement Project Worker

    2 days ago

    Melbourne, Victoria, Australia Victorian Aboriginal Child and Community Agency Co Op Ltd Full time $88,109 - $94,791 per year

    Position   : Permanent - Part TimeLocation  : Preston VIC 3072Salary : $88,099 - $94,791 based on level of experience, plus superThe OrganisationThe Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind...

  • Community Engagement and Communications Advisor

    4 hours ago

    Melbourne, Victoria, Australia GMCT Full time $100,000 - $120,000 per year

    Full time, Permanent roleOne RDO (Rostered Day Off) per monthSalary: EBA Level 5.1 ($95,513.09+Super)Location: FawknerThe opportunityThe Community Engagement and Communications Advisor (Greenfield) is required to work with the Strategic Community & Stakeholder Engagement Manager to effectively implement community and stakeholder engagement plans relating to...

  • Communications and Engagement Manager

    2 days ago

    Melbourne, Victoria, Australia Sharp & Carter Marketing Full time $80,000 - $120,000 per year

    About Our Client Our client is a long-standing and highly respected Australian organisation that plays a critical role both domestically and internationally. With over 100 years of history, they are recognised for delivering quality, innovation and excellence while upholding values of respect, accountability, integrity, safety, and collaboration. They are...

  • Community Engagement Lead

    2 days ago

    Melbourne, Victoria, Australia LiverWELL Limited Full time

    Community Engagement Lead (0.6 FTE, Ongoing)Location: North Melbourne (VIC) | Hybrid working availableSalary: $71,285 per annum (for 0.6 FTE) + salary packaging benefitsClassification: SCHADS Level 5.1Bring lived experience and community voices to the heart of health promotion.At LiverWELL (incorporating Hepatitis Victoria), we're on a mission to eliminate...

  • Community Engagement Coordinator

    2 days ago

    Melbourne, Victoria, Australia ELTHAM COLLEGE Full time $60,000 - $80,000 per year

    About ELTHAM CollegeELTHAM College is an independent co-educational school in Nillumbik Shire, northeast of Melbourne. At ELTHAM, educationis a daring adventure – we provide authentic learning opportunities so that students can become world-ready.ELTHAM College grows the heart and mind of each child. We believe that school is an adventure where children...

  • Communications & Engagement Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Housing Choices Australia Full time $106,764 - $113,249 per year

    Introduction:Communications & Engagement CoordinatorLocation: MelbourneEmployment type: Permanent Full TimeSalary: $106,764 - $113,249 base plus 12% superannuation and salary packagingMake a difference where it matters mostAt Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider...

  • Aboriginal Community Engagement

    2 days ago

    Melbourne, Victoria, Australia Victorian Aboriginal Legal Service Full time $81,000 - $93,000 per year

    This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010Aboriginal Community Engagement (ACE), Balit NguluLocation: Preston, VIC12-month contract (with potential for extension)Salary: $81, $93, Super + Salary PackagingApplication Closing Date: 25th September...

  • Senior Communications and Engagement Officer

    6 hours ago

    Melbourne, Victoria, Australia Victorian Government Full time $113,022 - $136,747 per year

    OverviewWork Type: Ongoing - Full-timeSalary: $113,022 - $136,747Grade: VPS 5Occupation: Communications, marketing and mediaLocation: Melbourne - CBD and Inner Metro suburbsReference: VG/D02561_SEP25At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get...