Quality and Risk Manager

3 days ago

Cranbourne VIC, Australia Kind & Care Supports Full time $72,000 - $96,000 per year

About Us

At Kind & Care Supports, we are dedicated to providing high-quality, person-centred support services that empower people to live independently and with dignity. We are seeking an experienced Quality and Risk Manager to join our team and ensure our operations continue to meet the highest standards of safety, compliance, and care.

About the Role

This part-time position (2 days per week initially, with the opportunity to increase) is ideal for a motivated professional with a strong background in quality systems, compliance, and risk management.

The Quality and Risk Manager will oversee compliance with NDIS Quality and Safeguards Commission standards, manage organisational risk frameworks, and foster a culture of quality, accountability, and safety.

Key Responsibilities

  • Develop, implement, and maintain the organisation's Quality and Risk Management Framework.
  • Ensure compliance with NDIS Practice Standards, NDIS Code of Conduct, and other relevant regulations.
  • Lead internal audits, incident reviews, and quality improvement initiatives.
  • Identify, assess, and manage organisational risks, ensuring robust mitigation strategies are in place.
  • Monitor and report on performance indicators related to quality, safety, and risk.
  • Manage feedback, complaints, and incident reporting systems in accordance with regulatory requirements.
  • Support staff through training and guidance on quality and compliance practices.
  • Collaborate with leadership to promote a culture of continuous improvement and service excellence.

Skills and Experience

Essential:

  • Demonstrated experience in Quality and Risk Management within the NDIS, Aged Care, or Community Services sector.
  • Strong understanding of NDIS Practice Standards and compliance frameworks.
  • Proven ability to lead audits, investigations, and quality improvement projects.
  • Excellent communication, analytical, and organisational skills.

Desirable:

  • Experience with APO (Approved Provider Organisations) or similar compliance frameworks.
  • Familiarity with ISO quality management systems or accreditation processes.
  • Background in human services, disability, or healthcare organisations.

Qualifications

  • Tertiary qualifications in Quality Management, Risk Management, Health Administration, Business, Community Services, or a related discipline.
  • Additional certifications in Risk or Compliance Management (e.g., ISO 31000, Lead Auditor) are highly regarded.
  • Current NDIS Worker Screening Check and Working with Children Check (or willingness to obtain).

Why Join Us

  • Flexible, part-time role — start with 2 days per week with potential to expand as the organisation grows.
  • Opportunity to shape and strengthen organisational quality and compliance culture.
  • Supportive, values-driven team environment.
  • Ongoing professional development and growth opportunities.
  • Competitive remuneration based on experience and qualifications.

Job Type: Part-time

Pay: $40.00 – $60.00 per hour

Expected hours: 16 – 38 per week

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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