Operations Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

Operations Managers – Kemps Creek, N.S.W

Are you ready to lead operations at a dynamic multi-user site and make an impact with one of the world's most recognised brands. Toll Group is seeking an Operations Manager to join our Global Logistics – Retail and Consumer division at Kemps Creek, NSW.

Toll Group have an AM Shift Operations Manager and a PM Shift Operations Manager on offer.

About the Role -

As Operations Manager, you'll oversee end-to-end warehouse operations, ensuring safety, efficiency, and compliance while delivering exceptional service to our clients. You'll lead a high-performing team, optimise resources, and implement innovative solutions to drive continuous improvement.

This pivotal role is responsible for delivering high-quality logistics services to our customers, ensuring operational efficiency, profitability, and long-term business growth.

Key Responsibilities, but not limited to -

• Manage day-to-day and long-term operational planning to meet KPIs and budget targets.

• Lead and mentor a new team, fostering a culture of safety, engagement, and performance.

• Drive process improvements and implement automation initiatives to enhance productivity.

• Build strong client relationships and deliver outstanding service.

• Ensure compliance with WH&S, DG, and environmental standards.

• Collaborate with internal stakeholders to support growth and operational excellence.

What We're Looking for to Drive Success -

• Experience or exposure in a 3PL environment – understanding third-party logistics and client service delivery.

• Experience or exposure to warehouse automation – ability to leverage technology for efficiency and accuracy.

• Strong background in logistics/supply chain management and warehouse operations.

• Knowledge of WMS and pick technologies.

• Proven leadership skills with the ability to motivate and develop teams.

• Excellent problem-solving, communication, and stakeholder management skills.

• Certificate/Diploma in Warehousing & Distribution or Transport & Logistics (preferred).

Why Join Toll?
At Toll, we're committed to delivering smarter logistics solutions and creating a workplace where our people thrive. You'll be part of a team that values innovation, safety, and continuous improvement.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

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