Member Service Consultant

Job Description
Are you a customer service professional looking to begin your career in banking? At People's Choice, working as a
Customer Service Consultant
at our
Whyalla Branch
, you'll be the welcoming face of our organisation, delivering consistent, high quality service to our valued members.

About The Role
As a Member Service Consultant, you'll be the first point of contact for our members, helping them with everyday banking needs and guiding them toward the right financial solutions. In this role, you will:

• Make banking easy and approachable for our members
• Build strong, lasting relationships through great conversations
• Promote products and services that support members' goals
• Refer members to loan specialists where appropriate
• Help members use our digital tools (training provided)
• Accurately complete tasks and navigate multiple systems
• Work collaboratively in a high performing team environment

As a Customer Service Consultant, you'll develop trust and rapport with our members by actively listening to their needs, offering solutions, and aligning them with the most suitable products and services.

We currently have a
Flexible part-time opportunity
available at our
Whyalla Branch
.

This is a
flexible part-time role
offering between
15–32 hours per week
, based on a
rotating roster from Monday to Friday.
To support your work-life balance, rosters are provided in 4-week periods and released one week in advance.

Please note:
This role requires
full flexibility and availability across Monday to Friday
to meet the needs of our members and branch operations.

In this position, your passion for delivering excellent service will be key. As a member-owned organisation, we're committed to supporting our members' financial wellbeing. You'll be empowered to have meaningful conversations to understand their financial goals and circumstances, and help match them with the right products and services.

About You
You're friendly, confident, and committed to delivering excellent service. You enjoy connecting with people, are proactive in offering solutions, and thrive in a team focused environment. You're also:

Comfortable working in a customer facing role

Motivated by goals and ongoing personal development

Reliable and available across our full Monday to Friday trading week

No banking experience? That's okay.
We'll provide full training to help you succeed.

How To Apply
If this sounds like the right opportunity for you, click
'Apply Now'
and submit your
CV and a cover letter
by
end of day, Thursday 9th October 2025
.

Why you'll love working with us
People First Bank- our new brand says exactly what we're all about: people.

This starts with our team members, and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our customers and our business.

You'll have access to a range of financial and lifestyle benefits to support your success and allow you to be, you.

• Extend your pay with exclusive discounts on banking products and services, and discounts on shopping at hundreds of Australian retailers and services.
• Advance your career with ongoing training, coaching, support and opportunities for secondments and projects.
• Access comprehensive wellbeing support, including our Employee Assistance Program, a mental health wellbeing app, and dedicated wellbeing leave.
• Make a difference with paid volunteering days, Workplace Giving, and participation in a diverse range of community and charitable initiatives
• Be recognised for your contributions through our peer driven recognition program.

About Us
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual banking organisation and a genuine, customer-owned alternative to the major banks. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We are 100% member owned, with 700,000+ customers and 1,900+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and 90 branches across NSW, NT, QLD, SA and VIC, trading under three brands, Heritage Bank, People's Choice and People First Bank.

We exist to create a better future for our customers and the communities in which they live. Supporting our communities is at the heart of everything we do and when you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our customers, community, and the planet.

Next Steps?
If this sounds like you, this could be the next step in your career. Click Apply Now and submit your application, including a cover letter and current resume by
EOD Thursday 9th October 2025
.

Please note that shortlisted applicants may be contacted before the advert end date.
We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.