Office Manager and Business Growth Development
2 weeks ago
About Us
Ben the Plumber is a trusted plumbing company servicing property managers, landlords, and homeowners across Adelaide. As a family-owned business, we pride ourselves on honest service, strong relationships, and doing the job right the first time. We're now entering an exciting growth phase — and we need an Office Manager who can handle the day-to-day operations while playing a key role in driving business growth.
Why are we looking for an ex-property manager?
Because our clients are predominately property managers, strata managers and landlords. We need someone that speaks property management and understands what's needed, and in what timeframe.
Why You'll Love This Role
- Work-life balance – Monday to Friday, 8:30am–4:30pm (no weekends or late nights)
- Work from home – work from home 2 days per week once trained
- Valued - Be part of a close-knit, supportive team where your ideas will literally shape the business
- High-impact role – you'll directly influence how the business grows and operates
The Role
This is not an admin job — it's a chance to be the central hub of a growing business. You'll manage scheduling, client communication, and record keeping, but you'll also work closely to develop strategies, refine systems, and implement initiatives that grow our client base and improve efficiency.
You will in fact, be a key part of expanding our business into new markets, building our capacity for growth — from optimising workflows to strengthening relationships with key clients and suppliers.
Key Responsibilities
- Coordinate plumbing jobs, schedules, and communication between team, clients, and suppliers
- Manage records, invoicing, and data entry
- Answer calls and emails with professionalism and warmth
- Overseeing social media, marketing, and advertising campaigns
- Building and refining new business processes and SOPs
- Identify and execute opportunities to streamline operations and grow the customer base
- Oversee 5 differing growth projects surrounding the business
What We're Looking For
- Ideally located in the Western Suburbs of Adelaide
- Holding a current property manager's real estate licence highly regarded
- Proven experience in office management, coordination, or administration
- Strong organisational skills with excellent attention to detail
- Confident using cloud-based software (Xero, ServiceM8, or similar)
- Excellent written and verbal communication skills
- Able to work independently, take initiative, and not afraid to contribute to growth strategies
- Excited by the idea of helping a small business expand and succeed
How to Apply
If you're ready for a role where you're not just keeping the wheels turning but actively helping drive the business forward, apply today via Seek with your resume and a short cover letter outlining your experience and why you'd be a great fit.
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