Accounts Officer
18 hours ago
Foodbank Western Australia, is a highly respected organization committed to providing Healthy food for all as it's a basic human right with a vision Feed, Educate and Advocate. We provide food and groceries to those in need, deliver nutrition education, and advocate for the elimination of hunger and food insecurity.
About the Role:
Reporting to the Head of Customer and Network, as the Client Service Manager, you will be responsible for overseeing the daily operations of the Customer Service Team, leading the small team to successfully through effective communication, responsiveness, empathy and personalisation whilst providing consistently strong customer service and proactively nurturing existing relationships. Additionally, you will provide support with planning and executing events, appeals and campaigns that fulfill Foodbank WA's strategic objectives.
The role is pivotal in supporting the development and delivery of Foodbanks customer experience strategy, ensuring the organisation consistently delivers a great experience to their clients and agency partners and promoting the purpose and mission of Foodbank WA and raising awareness of the possible support available.
Key Responsibilities Include:
Supporting Operation Admin, Branches, Agency Relationships Manager to deliver on KPI's and Customer Experience Strategy Creating, maintaining and fostering strong working relationships with clients, agencies, not for profits, and a range of community stakeholders Role modelling exemplary culturally appropriate behaviours, acting ethically and with empathy, and ensuring that the values are consistently reflected throughout the organisation and the way in which services are deliveredMaintaining and managing databases Providing visibility of location-based performance to support accurate demand planning data and responds and adapts to the needs of each locationDeveloping tools to monitor the satisfaction rate of Agency/Client Network (e.g., satisfaction surveys) and builds upon findings to further enhance the services providedJob Requirements:
To be considered for this exciting opportunity you will have the following:At least three years' experience in a similar roleStrong customer focus, engagement and commitmentExperience and confidence in managing challenging situations and conflict resolutionAbility to work both independently and in a team environmentStrong project and time management skills to meet tight deadlinesSkilled in verbal and written communication across various channels to ensure clarity and consistency in all customer interactionsAbility to adapt and be flexible to meet varying work demandsPositive and friendly attitudeDynamic and resilient with a strong sense of focus and commitmentStrong organisational, administrative, oral and written communication skillsProven skills and capacity in Aboriginal engagement, cultural and administrationGood self-care and reflective practice skills, knowledge of personal and professional boundariesAbility to travel to Foodbanks regional locations as requiredDesirable:
– Data analysis skills, ie able to consider and evaluate food stress index– Experience working in a not for profit (NFP) or community organisation– Experience working in a busy and high-pressured environment– Project planning, time management, problem solving and evaluation skills– Experience working with First Nations peoplesAdditional Requirements:
If successful for the position, be willing to obtain and provide:-Australian Citizen/ Permanent Resident with valid Australian working rights-Current and valid WA Drivers' License-National Police clearance-Medical assessment of current healthBenefits:
Meaningful Impact: Be part of a purpose-driven organisation, playing a key role in addressing food insecurity and supporting the wellbeing of communities across Western Australia.Supportive Culture: Join a passionate and collaborative team committed to making a difference.Competitive Package: Enjoy a competitive salary, enhanced by access to Not-for-Profit salary packaging benefits that increase your take-home pay.Professional Growth: Develop your leadership, stakeholder management, and strategic sourcing skills in a dynamic and mission-aligned environment.-
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