Operations Support Lead

WHY US:

Your chance to be part of the team that creates and maintains our infrastructure. We're responsible for managing our habitats and surroundings, so they are beautiful - now and for the future. Bring your skills and experience, become a steward of our council environment in a modern organisation that's making a tangible difference.

JOB DETAILS: Permanent Full Time 35 Hours - 5 days per week Salary - $99,424.26 to108,943.56 plus 12% Super Location:Rose Street Depot Liverpool

JOB DESCRIPTION:

You will provide professional executive assistance to the Director of Operations by ensuring high quality, accurate and timely delivery of all facets of work within the Operations Directorate so that their time is used efficiently and effectively.

In addition to supporting the Director Operations, the Operations Support Lead oversees the administrative functions and leads the Operations Directorates administration team of 8 to ensure that the correct level of support and service is provided for each department. You will utilize Councils corporate applications to develop contemporary and effective administrative processes and systems to improve Council's ability to deliver across the entire remit of the Operations Directorate.

Key Responsibilities Include of the position include (but are not limited to) the following:

• Manage the Director Operations' diary, inbox, and priorities to ensure time and workflow are effectively coordinated.
• Coordinate and track action items, inquiries, QWNs, NOMs, and Council reports through to completion.
• Provide high-level administrative support, including document proofing, meeting coordination, and records management.
• Liaise confidently with senior leaders, Councillors, the Mayor's Office, and external stakeholders while maintaining discretion and confidentiality.
• Respond to public and customer inquiries with professionalism and timely follow-up.
• Manage financial and administrative tasks including accounts, invoices, credit cards, and tender documentation.
• Support Council programs such as Rewards and Recognition and Critical Incident Response Team (CIRT)
• Provide general administrative support across departments to ensure smooth operations.

ABOUT YOU:

To be successful in this role the ideal candidate will possess strong leadership skills, with the ability to inspire and guide your team towards achieving excellence in service delivery. You will also have:

• Relevant post graduate qualification or demonstrated experience at Council and Directorate level.
• Demonstrated experience in providing guidance and direction to a multi-disciplinary team to enable the delivery of the objectives of a Directorate or Department.
• Demonstrated achievements in working within a high performing team facilitating change management initiatives, including proven ability to motivate others in working collaboratively in the delivery of Directorate objectives.
• Demonstrated experience in the development and delivery of business documents and generating innovative approaches to deploy administrative resources more effectively to deliver solutions and services.
• Demonstrated experience in working with the Executive, managers, employees, and other high-level stakeholders to manage complex project requirements.
• Demonstrated ability to understand high priority often sensitive matters and ensure probity and good governance is maintained.Excellent interpersonal, written, and oral communication skills, including the capability to negotiate and resolve issues with people at all levels and the ability to persuade and influence at a strategic and operational level.

BENEFITS OF WORKING AT LCC

• Professional learning and development opportunities.
• Professional learning and development opportunities, including training courses and study assistance for further education.
• Access to Fitness Passport membership.
• Great office location in the heart of Liverpool CBD, close to public transport and with free or subsidised parking available nearby.
• Health and wellbeing benefits including 2 x Health and Wellbeing leaves and access to our Employee Assistance Program.

Salary (within the above-mentioned range) will be dependent upon the relevant skills, experience, and competencies of the successful applicant.

All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.

We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position.

CLOSING: 12/11/2025

Be part of creating the future, for further information about the recruitment process please contact Natalie Jefferys, Talent Acquisition Partner via phone on , For further information about the position please contact Peter Scicluna on