Senior Manager, CRM, Records and Compliance Applications

• Information Technology Services (ITS)

• Full-time, permanent position

• Base salary will be in the range $135,300 - $143, % Superannuation (HEW Level 9) 

• Based at our St Lucia location 

The Senior Manager, CRM, Records and Compliance Applications leads the support and enhancement delivery of key enterprise systems —Oracle Service CRM, Governance, Risk and Compliance, and Records Management — to enable the University's strategic objectives. You will oversee a small team within a collaborative and forward-thinking environment, ensuring these systems deliver sustainable and innovative solutions across the University.

Key responsibilities will include: 

• Managing the delivery, operational support, and continual improvement of the University's Oracle CRM, GRC, and TRIM systems.

• Leading, mentoring, and managing a small team to ensure effective service delivery, adherence to performance standards, and alignment with University policies.

• Collaborating with senior stakeholders to align business processes, enhance system utilisation, and deliver strategic technology solutions.

• Overseeing vendor relationships, operational budgets and IT projects to ensure quality outcomes and value for investment. 

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.  

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. 

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 

• Up to 26 weeks paid parental leave/paid primary care leave 

• 17% superannuation contributions + 17.5% annual leave loading 

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight 

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family 

• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program 

• On campus childcare options 

• Affordable parking (from just $6.15 a day) 

• Salary packaging options 

 You are an experienced IT leader with a proven background in enterprise application management and a demonstrated ability to drive digital solutions that enhance organisational performance. You combine tactical strategy with hands-on leadership, guiding teams and stakeholders to deliver reliable, efficient, and future-focused technology outcomes.

You will bring:

• Postgraduate qualifications in IT or a related field, or equivalent experience and training.

• Extensive experience managing enterprise CRM and Compliance systems in complex environments.

• Proven ability to lead strategic planning initiatives that drive continuous improvement and ensure efficient service delivery.

• Demonstrated success in leading and mentoring technical teams to achieve high standards of customer service and deliver outcomes aligned with key performance indicators

• Proven ability to manage projects and budgets to deliver high-quality outcomes on time and within scope.

• Strong vendor management skills, including contract negotiation and performance oversight.

• Strategic thinking, analytical and problem-solving abilities to develop and implement innovative solutions.

• Excellent communication and interpersonal skills with the ability to influence and engage diverse stakeholders.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check, etc.  

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.  

For more information about this opportunity, please contact Suzanna Wong, Associate Director, Enterprise Applications at    

For application inquiries, please reach out to the Talent Acquisition team at , stating the job reference number (below) in the subject line.  
 

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:  

• Resume 

• A cover letter summarising how your background aligns with the 'About You' section 

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact  

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.  

Applications close Tuesday 11 November 2025 at 11.00pm AEST (R