Health and Wellness Administration Assistant_Receptionist Rapid Responder

2 days ago

North Plympton, South Australia Southern Cross Care (SA, NT & VIC) Inc. Full time $45,000 - $60,000 per year
  • Be the difference. Enjoy great rewards and benefits
  • Salary packaging to maximise your take-home pay
  • Employee well-being program with great discounts

About the role

Our Health and Fitness centres consist of a multi-disciplinary environment that embraces innovative practice and focuses on the reablement of our clients. This role will see you as the first point of contact, developing positive client relations, maintaining bookings and Allied Health clinician schedules.

Key responsibilities of this role include but are not limited to;

  • greeting all visitors to the site in a courteous and professional manner
  • answering telephone calls promptly and directing them to appropriate persons, including dialling of external numbers as requested
  • making appointments / entering appointments into database
  • understanding staff roles and skill sets to be able to accurately match client's needs to staff
  • accurately translating referral documents to understand the client needs and match this to service availability
  • coordinating on-going services and respond to service change requests
  • accurately receipting all incoming monies, including cash, EFTPOS, Medicare, DVA and HICAPS
  • travelling to various sites to provide additional administrative support to staff where required
  • maintaining a clean and tidy reception area

For further details regarding the scope of the role, please refer to the position description.

About you

We are looking for people who will be the difference in the lives of our residents and clients.

The successful candidate will have the following skills and experience;

  • previous experience in a reception/administrative role within an Allied Health or medical practice
  • knowledge of office procedures including the handling and accurate receipting of money
  • knowledge of community aged care funding programs and service offerings
  • strong interpersonal communication skills, used to negotiate effectively, mitigate conflict, establish trust and manage expectations
  • exceptional organisational and time management skills including the ability to work with minimal supervision
  • ability to work within established policies, guidelines and procedures
  • a basic knowledge of the requirements of the Aged Care Standards as are applicable to the role
  • proficient computer and keyboard skills and the ability to use Google Suite (e.g. Docs, Sheets, Gmail etc.) and various in-house databases
  • applicants with a Certificate in Administrative Services or similar will be highly regarded

About us

Southern Cross Care is one of Australia's leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Apply Online:

Enquiries:

Applications close:03/11/2025 at 4pm

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