Reservations Duty Manager

JOIN OUR TEAM

Are you a dynamic and experienced hospitality and hotel services professional looking to take the next step in your career? We have an exciting opportunity for a Reservations Duty Manager to join our team and play a crucial role in ensuring exceptional guest experiences across both The Ville Resort-Casino and Ardo.

THE ROLE

The full-time Reservations Duty Manager role includes working in consultation with the Revenue Manager to lead and manage performance of the Reservations team to ensure efficient and effective management of room reservations, guest accommodations and the booking processes for guests to ensure an exceptional service is provided at all times.

The Reservations Duty Manager will manage the performance of the team including telephone calls, emails and daily tasks to ensure maximum efficiency and minimum wait time for guests. The role also includes training of new employees and upskilling existing team members. Additional responsibilities comprise of assisting with guest complaints and enquiries, ensuring excellent customer service is provided, as well as maximising revenue through effective yield management, rate, inventory and channel manager upkeep.

ABOUT YOU

• Tertiary qualification in a Hospitality/Hotel Services/Business-related discipline preferred.
• Previous management experience in reservations and/or group reservations role is essential.
• Experience with a property management system, in particular Opera Cloud is highly desirable.
• Proven experience in leading, managing and developing a professional hospitality/hotel team.
• Experience with rostering, supervising and training staff.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Exceptional verbal and written communication skills
• Extremely high attention to detail.
• Time management skills with the ability to multitask and prioritise competing demands.
• Ability to work a rotating roster including nights, weekends and public holidays.

WHY JOIN US?

• Work across our two properties, The Ville Resort-Casino, the region's premier destination for dining, events and entertainment as well as the region's newest luxury hotel, Ardo.
• Attractive remuneration based on qualifications, skills and experience ($75,000-$80,000 full-time salary).
• Idyllic location in tropical North Queensland
• Penalties apply on weekends, late nights and public holidays.
• Uniforms supplied and laundered.
• Free car parking.
• Employee Assistance Program.
• Corporate discount on health insurance.
• Paid Parental Leave.
• Generous discounts across Morris Group.

ABOUT US

The Ville is tropical North Queensland's premier destination for dining, events and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland's hottest tourism destinations.

Ardo is a brand new $88 million dollar hotel. Its arrival brings elevated relaxation and rejuvenation to North Queensland's premier leisure and entertainment precinct, nestled on the edge of the Coral Sea with uninterrupted views across to Magnetic Island. Its sprawling hotel suites; world-class dining outlets – Marmor and Terasu; day spa; and signature rooftop pool deck and bar combine to celebrate the spirit of the tropics with unique Ardo flair.

The Ville Resort-Casino and Ardo Hotel operate as part of Morris Group, a collection of business spread across Australia and the world, operating in industries including tourism, aviation, hospitality and technology.

Morris Group also owns and operates Morris Escapes, a collection of hotels and luxury lodges across Queensland. The Morris Escapes portfolio currently includes Beechmont Estate, Orpheus Island Lodge, Pelorus Island and Mount Mulligan Lodge.

Morris Group also includes Morris Hospitality, offering a diverse array of hospitality experiences that includes breweries, pubs and restaurants. After starting with CBCo Brewing in Margaret River WA, Morris Hospitality is now largely based in Victoria with venues including the Albert Park Hotel, Portsea Hotel, Railway Club Hotel, Half Moon, The Vincent, O'Connell's and Lucky Coq, and also the Julatten Hotel in Queensland.

As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That's why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to oder. We are continuously working toward group-wide goals that focus on People, Place and Planet. We're on a mission to Und a better way to do the work we love and to make a positive impact for the world around us.

We're always on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience.

If you are looking for a work environment that focuses on employee health and well-being and having fun, encourages teamwork and collaboration across all levels of the business and provides a challenge - then we would love to hear from you.

Job Type: Full-time

Pay: $75,000.00 – $80,000.00 per year

Work Location: In person