Account Director

At Enigma, we don't just want to make ads - we want to make unignorable work.  And we're on the hunt for a world class Account Director in our Newcastle team to help us do just that.

You'll be the strategic partner and trusted advisor for some of our most important clients, leading the charge to deliver work that's creatively brilliant and commercially smart. From shaping big-picture thinking to ensuring day-to-day delivery is smooth, you'll bring a strategic perspective, strong relationships, and the ability to make things happen.

Most importantly you're passionate about creativity and you're brave-hearted – always pushing for the best outcome for the brands and clients you work on.

What you'll be doing

• Supported by the Executive Director and Managing Director of Newcastle, you'll lead key client accounts, driving exceptional delivery across brand, creative, digital, and integrated campaigns.
• Responsible for the day to day delivery on a number of accounts, guiding and mentoring up to 2x Account Managers. Provide clear leadership, mentoring, and support to your team, helping them do their best work.
• Build and nurture strong, long-term relationships with our clients, becoming their go-to advisor.
• Translate business problems and objectives into clear and actionable projects for the agency
• Partner with strategy, creative, media and production teams to turn client problems into impactful ideas and ensure they're delivered on brief, on time, and on budget.
• Oversee the commercial health of your accounts - from accurate scoping and budgeting to proactive growth opportunities.
• Spot opportunities to strengthen partnerships, grow revenue, and deliver innovative, effective solutions.
• Represent Enigma in market - whether in pitches, thought leadership, or industry events.

What success looks like

• Clients see you as a trusted strategic partner, not just a supplier.
• Work you lead delivers results for clients and wins recognition in the industry.
• Your accounts are commercially healthy and growing, with a proactive energy to spot future opportunities.
• Projects run smoothly with minimal surprises, and when challenges arise, they're handled decisively and constructively.
• You're helping shape the agency's reputation for outstanding client service and creative excellence.

What you'll bring

• Solid experience as an Account Director (or similar senior client service role) in an integrated agency environment, or a creative agency.
• A proven track record of leading large-scale, multi-channel campaigns from brief to delivery.
• Strong experience of working in a traditional agency context with traffic, strategy and creative departments.
• Strong commercial acumen - you understand how to manage budgets, forecast revenue, and spot growth opportunities.
• Exceptional communication and relationship-building skills with the ability to influence and inspire.
• A collaborative, solutions-focused approach, with the confidence to challenge and guide both clients and internal teams.
• The ability to balance creative ambition with commercial responsibility.
• An energetic, proactive, and positive presence in the agency.

Why you'll love Enigma

• 9-day fortnight or WFH flexibility – take your pick
• Weekly social events and regular social club sponsored activities
• Monthly & Annual staff awards and all-agency shindigs
• Christmas bonus day off
• Longevity Leave Bonus for long-term team members
• External EAP for confidential wellbeing support
• A culture that balances high performance with genuine care