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Who We Are
At Nexus Project Group, we're a dynamic and fast-growing construction company with a strong focus on the insurance sector. We work across domestic, commercial, and industrial markets, tackling complex construction and restoration challenges while ensuring a fantastic experience for our customers. Delivering top-notch projects and ensuring great customer experiences are what we're all about
About the Role
We're looking for a Case Manager who's confident on the phone, highly organised, and comfortable juggling multiple priorities in a fast-paced environment. This is a full-time, office-based role located in our Pinkenba office, where you'll be the first point of contact for incoming calls and emails - playing a key role in shaping the client experience and supporting day-to-day operations behind the scenes.
As you settle into the role, you'll take on a range of administrative tasks, including claim triaging, scheduling support, and maintaining accurate records across our systems and platforms.
You'll work closely with our wider operations team to help ensure everything stays on track and aligned with our clients' expectations.
What You'll Do
- Answer incoming client calls and emails, providing clear, calm and friendly support from first contact through to resolution
- Triage and manage all new claims in our internal system (Prime), ensuring accuracy from the outset
- Schedule appointments for Estimators and manage their day-to-day scheduling
- Triage and assign make safe requests and specialist reports
- Send out work orders, process invoices and handle other key admin tasks
- Update job notes and maintain internal and client-facing records (client portals and Prime)
- Support with document preparation, contract follow-ups, and general job progression
- Respond to urgent issues or changing priorities as directed by your Team Leader or management
- Provide administrative support across all areas of the business as needed
What We're Looking For
- Experience handling high volumes of inbound work (calls, emails or portal message requests)
- Comfortable working in a fast-paced environment where things can shift quickly
- A friendly, helpful communication style - clients should feel heard and valued
- Strong attention to detail and a proactive approach to getting things done
- Good time management and confidence using phone systems, email and office software
- Experience in the construction, insurance or property sector is a plus - but not essential
Why You'll Love Working Here
- We're a growing, team-oriented company that values open communication and a positive attitude
- You'll be part of a business that genuinely helps people and takes pride in doing things right
- You'll be surrounded by a supportive team and leadership group who want to see you succeed
Join Us
If you're someone who enjoys working as part of a close-knit team and takes pride in keeping things organised and moving, we'd love to hear from you. Apply today and let's chat.
Just a Heads Up
As part of our hiring process, you may be asked to complete a National Police Check, and a skills assessment.
Please note: While this position is advertised as Administration Assistant for clarity, the official title of the role is Case Manager.
