Senior Program Facilitator

About the Team

Communities at Work Disability Services provides programs that support, educate and guide children, young people and adults living with a disability to develop and enhance their social skills, build peer networks and work towards individual NDIS goals.

About the Role (Full Time Fixed Term - 12 months)

The Purpose, Mission and Values of Communities at Work supports clients to exercise informed choice and control through a person-centred approach. The role requires an active and collaborative approach to risk assessment, supports development, planning and outcomes evaluation, for all clients with varying complexities of need.

The Senior Program Facilitator is responsible for the day to day running of the program, mentoring team members, working with clients and their stakeholders, and delivery of face-to-face service supports. You will contribute to the planning and be responsible for the implementation of program allocations, schedules, and activities.

You will be required to connect with clients and other stakeholders on an individual/small group basis, to understand their needs, create an environment that enhances learning and significantly improves the lives of vulnerable people in our community.

Duties and Responsibilities

• Work directly with persons with disabilities using a best practice approach that is working toward outcomes that are consistent with individual goals and aspirations
• Ensure team members and yourself work in accordance with the requirements of the NDIS Framework, the Quality and Safeguards Commission, The Children's Education and Care Standards
• Plan and deliver workshops and activities within the NDIS framework to provide opportunities for Life Education in After School Care, School Holiday programs and day programs for Adults
• Facilitate agreed group activities/workshops that could include, but are not to be limited to, Home skills, community skills, social skills, work skills, sensory and recreation skills.
• Conduct an evaluation of activities to ensure they are engaging, challenging and caters to the individual needs of clients
• Provide structured and unstructured opportunities to have new experiences and learn new skills, whilst respecting their rights and providing positive role modelling
• Prioritise the physical and psychological safety of participants at all times by planning and delivering activities using the risk management framework
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• Be responsible for the monitoring and record keeping for clients and their relevant information on their participation in the program/s. This includes recording changes in client needs and improvements in individual participant on each attendance and by contributing to the development of individual opportunities plans and plan reviews
• Work collaboratively with other staff members to maintain staff ratios and skills mix to provide a safe physical and psychological environment
• Treat all participants, their families and other stakeholders with respect and be inclusive of different cultures, religions and beliefs.
• Actively engage in and be responsible for the completion of administrative requirements in a timely manner; including incident and accident forms, risk assessment, program reviews and other activities.
• Engage actively with the Communities at Work Performance Development Framework (PDF) and participate in identified professional development activities
• Contribute to the maintenance of the overall Communities at Work environment and the Disability Program equipment and premises.
• Credibly represent Communities at Work and the Disability Program in a professional manner when in public, at relevant forums or when attending training.

Skills and Experience

Essential

Maintain current "Working With Vulnerable People" registration

Maintain a Current First Aid Certificate

Maintain a current Food Safety Supervisor Certificate

An appropriate Certificate IV or above qualification in disability services

Proven experience of working with persons with disabilities

Ability to work directly with persons with disabilities using a best practice approach that is consistent with the National Standards for Disability, NDIS Quality Safeguards Commission – NDIS Practice Standards and Code of Conduct.

Knowledge of or the capacity to rapidly acquire awareness of a person-centred approach and the capacity to delivery supports consistent with this approach.

Commitment to continuing professional and personal development to ensure the provision of best practice services.

Desirable

• Current drivers licence
• Proven experience in leading a small team

Benefits

• Make a difference and change lives in the Canberra community as part of Canberra's largest community organisation
• Join an inclusive and friendly workplace, where people are at the heart of everything.
• Increase your take-home pay Because Communities at Work has charity status, you may be able to salary package and increase your take home pay by thousands of dollars per year.
• Access discounted childcare and education services for your child(ren) including early education and care, out of school hours care, and school holiday programs.
• Grow your career with professional development, training and mentoring with the 5-time winner of the Large Employer of the Year award at the ACT Training Awards.
• Flexibility when you need it with options for study leave, leave concessions, paid parental leave, and more.
• Enjoy healthy living with our active lifestyle & healthy activity programs and reimbursements (including remedial massages, annual flu vaccination and more).
• Receive guidance and support for mental health through our Employee Assistance Program.

About Communities at Work

Communities at Work is Canberra's largest not-for-profit community organisation and the largest provider of early education and care services in the region. Our surplus-for-purpose philosophy enables us to invest every dollar we earn right back into the local community. Our focus is on enriching lives today and shaping better futures tomorrow.

We are the four-time winner of the "Large Employer of the Year" award at the ACT Training Awards which demonstrates our commitment to excellence in training, professional development, and career progression of our people.

With over 40 years of experience in the ACT and Capital Region, our people help us deliver a wide range of high-quality education and community services that support positive educational outcomes, assist in alleviating hardship, enhance the quality of life and lead to positive social change in the Canberra community.

How to Apply

Click APPLY or contact the HR Services and Recruitment team on for a confidential discussion.

Applications close on Monday 15th September 2025.

Communities at Work encourages Aboriginal and Torres Strait Islander people, young people, mature-aged workers, people with disabilities and people from culturally diverse backgrounds to apply for our roles.