Online Chat Assistant

2 weeks ago


Melbourne VIC, Australia JAB Transport Full time $60,000 - $70,000 per year

About the Role

We are looking for friendly, reliable, and tech-savvy individuals to join our customer support team as Online Chat Assistants. You will be the first point of contact for customers through live chat — answering questions, providing product information, and helping resolve issues in real time.

This is an excellent opportunity for anyone who enjoys working with people, communicates clearly, and prefers flexible online work.

Responsibilities

  • Respond promptly to customer inquiries through live chat and email.
  • Provide accurate information about products and services.
  • Record customer interactions and feedback to help improve support.
  • Collaborate with other departments to ensure a smooth customer experience.
  • Maintain a positive, professional, and helpful attitude in all communications.

Requirements

  • Excellent written English communication skills.
  • Basic computer and typing skills.
  • Ability to multitask and stay organized.
  • Positive attitude and willingness to learn.
  • Previous experience in customer service or virtual assistance is a plus, but not required — full training provided.

Benefits

  • Flexible hours (day/night shifts available).
  • Work from home or office.
  • Weekly pay.
  • Paid training.
  • Career growth opportunities.
  • Supportive team environment.

Job Types: Full-time, Part-time

Pay: $28.00 – $33.00 per hour

Benefits:

  • Salary packaging
  • Work from home

Work Location: In person



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