Client Service Associate

If you also believe that everyone should be able to achieve their financial potential, then you'll love contributing to CMC Markets' company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that's growing with you, by global expansion and product offering.

If you're passionate about helping people and enjoy solving problems in a fast-paced, team-focused environment, we'd love to hear from you.

At CMC Markets, we're proud to have been recognised for 14 consecutive years as having Canstar's Most Satisfied Customers. We know that great service comes from great people, from all walks of life. Whether you're returning to work, looking for a fresh challenge, or building on an existing career in customer service, we'll support you every step of the way.

Based in our vibrant Chatswood office, you'll be part of a friendly, supportive team that helps clients make the most of their trading experience. You'll receive comprehensive training, including the RG146 Financial Regulatory qualification, and ongoing coaching from experienced professionals who are invested in your growth.

This is a full-time, permanent opportunity offering a salary of $60,000 plus superannuation and a clear pathway to grow your career in financial services.

Why You'll like working here

Just some of the reasons you'll love working here include:

• Continuous learning: Our generous L&D program covers both technical, performance and leadership training, ensuring you're always learning new skills.
• Leave benefits: Be recognised for each year of service by accruing up to 5 extra days of annual leave. Enjoy your birthday off to spend time with family and friends, on us Utilise a free annual charity day to give back to your community.
• Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing
• Collaboration: We believe that great things happen when smart people work together, that's why we've made the decision to work five days in the office.
• $O Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders
• Office perks: Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday.  Our culture club provides opportunities for everyone whether you're into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls

What you'll be working on

As our new Client Services Associate, you'll:

• Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
• Deliver friendly, professional service that keeps our clients coming back.
• Spot opportunities to improve the client experience and strengthen our reputation for excellence.
• Work on a rotating schedule between 7:30am and 8:00pm.

Your experience and expertise directly impact the satisfaction of our clients, as millions of their trades are successfully executed annually.

What will help you be successful?

We value diverse experiences and perspectives. Your curiosity, mindset, and passion for helping others are what will set you apart.

• A passion for providing exceptional customer service.

• Clear, confident communication skills in both written and verbal (Mandarin is a plus).

• Composure under pressure and professionalism in every interaction.
• Eligibility to work in Australia permanently.

Previous experience in customer service, administration, hospitality, retail, or finance is highly valued.

The things we live by

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don't just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone

We're always on the lookout for great people, so even if you don't feel you are a 100% fit, apply with your up-to-date CV and we'll consider you for this role and any other suitable opportunities across the business.

We look forward to hearing from you

Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful, regardless of whether you've applied directly or through an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.